Sr. Technical Support Specialist (On-site)

Job Description

Position Summary :

The Senior Technical Support Specialist is responsible for providing advanced on-site, in-person desktop support to students, faculty, and staff across campus at Vanderbilt University. This role involves handling complex and critical technical issues, mentoring junior team members, and contributing to the development of support protocols and procedures. The senior specialist possesses in-depth knowledge of operating systems, network troubleshooting, and software applications, and is adept at managing high-pressure situations with excellent communication skills.

About the Work Unit :

Vanderbilt University Information Technology is a human-centric organization that advances our university by delivering innovative solutions and frictionless experiences through collaboration.

Key Functions and Expected Performance :

Advanced Technical Support :

• Provide expert-level support for complex hardware and software issues affecting desktops, laptops, and peripherals.
• Diagnose and resolve intricate technical problems related to operating systems, network connectivity, and specialized software applications.
• Perform advanced troubleshooting and repair tasks, including network diagnostics and system reconfigurations.

Mentoring and Training :

Protocol and Procedure Development :

High-Pressure Problem Management :

Documentation and Reporting :

Supervisory Relationships :

This is an individual contributor position that reports administratively and functionally to the Tech Hub Dispatch Manager.

Education and Certifications :

Experience and Skills :

Information Technology's Guiding Principles :

About Us

At Vanderbilt University , our work - regardless of title or role - is in service to an important and noble mission in which every member of our community serves in advancing knowledge and transforming lives on a daily basis. Located in Nashville, Tennessee, on a 330+ acre campus and arboretum dating back to 1873, Vanderbilt is proud to have been named as one of "America's Best Large Employers" as well as a top employer in Tennessee and the Nashville metropolitan area by Forbes for several years running. We welcome those who are interested in learning and growing professionally with an employer that strives to create, foster and sustain opportunities as an employer of choice.

We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have a story. We want to hear it. We encourage you to apply today so that you might become a part of our story.

Vanderbilt University is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, or any other characteristic protected by law.