Service Operations SpecialistInsight Global • Austin, TX, United States
Service Operations Specialist
Insight Global • Austin, TX, United States
1 day ago
Job type
- Full-time
Job descriptionHeavy use of Oracle and FSSP Hardware knowledge is critical Minimum 3 years of project coordination experience Experience preferred over degrees (though degrees are valued) Semiconductor industry exposure Familiarity with quote-to-cash and post-sales support workflows Experience supporting international customers and cross-border logistics
About the Role
Insight Global is seeking a highly organized and proactive Service Operations Specialist to join our Customer Service team. This role supports post-sales hardware operations and ensures seamless coordination across internal teams and external partners. Each customer order is treated as a unique project, requiring strong communication, attention to detail, and investigative follow-through.
Key Responsibilities
- Coordinate delivery timelines and align field teams
- Provide post-sales support for new hardware
- Replace hardware parts and document issues
- Manage non-warranty service requests
- Collaborate with third-party vendors and transportation companies
- Gather costs and manage customer invoicing
- Review and pull sales orders in Oracle
- Maintain data accuracy and service reports
- Proactively identify concerns and follow through
- Interface with internal teams and external clients
Tools & Systems
Qualifications
Preferred Experience
If this sounds like an interesting job opportunity for you, please apply now!
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Operation Specialist • Austin, TX, United States