Administrative Support

Job Title: Customer Service RepresentativeJob Description

The Customer Service Representative is responsible for handling phone calls related to orders, general customer inquiries, invoice questions, and customer complaints. The role requires projecting a professional company image through phone interaction. This position is based in Enfield, CT, and does not offer remote work arrangements.

Responsibilities

• Answer phone calls and respond to customer requests.
• Provide customers with service information.
• Identify, research, and resolve customer issues using computer systems.
• Follow up on customer inquiries not immediately resolved.
• Research billing issues and misapplied payments.
• Transfer customer calls to the appropriate staff.
• Complete call logs and reports.
• Sell services and place customer orders on the computer system.
• Recognize documents and alert the supervisor to trends in customer calls.
• Recommend process improvements.
• Provide training for newer customer service employees when necessary.
• Maintain reasonable, regular, punctual attendance consistent with company policies and federal, state, and local standards.
• Adapt to changing duties as required based on business needs.

Essential Skills

• High-quality communication skills (excellent verbal and written).
• Excellent typing and data entry proficiency.
• Working knowledge of Excel, Word, and Outlook.
• Ability to multitask and handle high-volume calls.
• Detail-oriented and highly organized.
• Ability to learn customer service software.
• 1 to 3 years of office experience.

Additional Skills & Qualifications

• High School diploma or equivalent.
• Experience in the customer service industry is a plus.
• Customer service oriented with strong communication and computer skills.
• Basic reading, writing, and arithmetic skills.
• Experience in the refuse industry is preferred.

Work Environment

This position operates in a beautiful, newly renovated office. The standard work schedule is Monday through Friday, from 8:30 am to 5 pm. The environment is family-oriented and offers excellent benefits. There are great opportunities for growth as the Customer Service Representative team is a key component for the sales, billing, and dispatch departments.

Job Type & Location

This is a Contract to Hire position based out of Enfield, CT.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Enfield,CT.

Application Deadline

This position is anticipated to close on Mar 16, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the ., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.