A company is looking for a Customer Care Specialist who provides industry-leading service while handling customer banking inquiries.
Key Responsibilities
Assist customers via phone with effective listening, empathy, and efficiency while staying updated on policies and regulations
Facilitate and manage customer service requests, ensuring timely resolution and customer communication
Maintain compliance with regulations and policies while engaging in proactive sales and referral conversations
Required Qualifications
High School Diploma or equivalent
At least 2 years of customer service experience
Proficiency in using a computer with MS Windows
Ability to work remotely with a minimum internet speed of 100 Mbps
Familiarity with federal banking regulations and internal controls
Customer Care Specialist • Omaha, Nebraska, United States
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