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Customer Care Specialist
Customer Care SpecialistVirtualVocations • Omaha, Nebraska, United States
Customer Care Specialist

Customer Care Specialist

VirtualVocations • Omaha, Nebraska, United States
14 days ago
Job type
  • Full-time
Job description

A company is looking for a Customer Care Specialist who provides industry-leading service while handling customer banking inquiries.

Key Responsibilities

Assist customers via phone with effective listening, empathy, and efficiency while staying updated on policies and regulations

Facilitate and manage customer service requests, ensuring timely resolution and customer communication

Maintain compliance with regulations and policies while engaging in proactive sales and referral conversations

Required Qualifications

High School Diploma or equivalent

At least 2 years of customer service experience

Proficiency in using a computer with MS Windows

Ability to work remotely with a minimum internet speed of 100 Mbps

Familiarity with federal banking regulations and internal controls

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Customer Care Specialist • Omaha, Nebraska, United States

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