Customer Account Manager Level 1

Perform a variety of customer service duties including receiving and entering customer orders; responding to customer questions, inquiries, and complaints; providing premium customer service to our customers and our dealers. Support both the sales and marketing departments with all activities.

Duties require effective verbal and written communications skills; visual attention to written detail along with analysis of computer data; manual coordination in operation of keyboard equipment.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following :

1. Provide premium customer service and support to our dealers and consumers via phone and email.

2. Educate customers on the Vibram brand, related products, and features.

3. Manage and answer inquiries relating to order process including order entry, shipping, inventory, and order status.

4. Analyze reports and anticipate customer needs.

5. Execute all directives in support of the business as requested and within the timeframe specified.

6. Regular and reliable attendance is a requirement of the job.

7. Perform other similar duties requested or as assigned by supervisor.

8. Being responsible for at least 2 of the top 10 customers based on sales volume.

9. Consistently demonstrating the ability to provide analytical reports to sales and / or customers.

10. Managing customers with an elevated difficulty level

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE

• High school diploma required.
• Bachelor of Arts Degree preferred and / or minimum of 3-4 years of relevant footwear / retail sales experience.