Field Service Technician (Grand Rapids)

Field Service Technician - Starting at $30 / hr!

This position is a direct hire opportunity!

Integrity Trade Services is hiring a Field Service Technician for our manufacturing client to start immediately starting at $30 / hr! Receive comprehensive benefits through our client upon hire!

Responsibilities :

The Field Service Technician is responsible for maintaining and repairing Progressive Surface Machines at various customer sites which involves 90% travel. The role requires strong technical expertise, excellent problem-solving skills, and the ability to work independently while providing exceptional customer service.

• Conduct maintenance checks, diagnose issues, and perform necessary repairs or part replacements to ensure optimal performance of a company machine at a customers site.
• Perform machine calibration services at customers site to assure compliance with original engineering specification.
• Provide professional and courteous service to customers, addressing their questions and concerns while maintaining a positive company image.
• Offer technical support and guidance to customers via phone, email or onsite visit.
• Travel to customer sites as needed for maintenance, and troubleshooting.
• Maintain detailed records of service activities, including service reports, calibration reports, and customer feedback.
• Follow all company policies, safety guidelines, and industry regulations while performing job duties while working at our facility or at the customers site.
• Stay current with the latest technology and industry trends through ongoing training and professional development opportunities.

Location : Grand Rapids, MI

This position will require overnight stays. Primary travel Monday Friday, home most weekends. 90% Travel both driving and air travel (domestic and international)

Schedule / Shift Details : Monday-Friday

Qualifications :

High school diploma or equivalent; technical certification or associate degree in electronics preferred, but not required.

Proven experience as a Field Service Technician or in a similar technical support role preferred, but not required.

Strong technical and mechanical troubleshooting skills.

Proficiency in using diagnostic tools and software.

Excellent communication and customer service skills.

Ability to work independently and manage time effectively.

CNC / PLC / Industrial robot knowledge and proficiency preferred, but not required

Willingness to travel

Valid driver's license and a clean driving record.

Ability to obtain and hold a US passport.

Benefits :

Medical

Dental

Vision

PTO

401k