Desktop Support Specialist
International Executive Service CorpsPensacola, FL, United States15 hours ago
Job type
- Temporary
Job descriptionMaintain building access controls and user enrollments by CAC. Manage user permissions and GFUD distribution list account controls. Assist gaining staff members with SAAR submission procedures for system account creation and first-time account login. Complete DEPO Entitlement actions to provision and entitle user DHA MED365 Email and TEAMS accounts, manage creation and deletion of all distribution groups, organizational mailbox, and organizational calendars. Ensure incident response time is less than 30 min to assess the issue, less than 8 hours to contact staff member for resolution, all reporting is successfully completed, and Service Now documented in the ticket notes section. Assist users in gaining access to remote access applications, install required software, train users, and resolve technical issues. Support the deployment, desk side support, and asset management activities of IT End User devices (desktops, laptops, mobiles, display systems, etc) across all IT environments and networks. Break Fix Ticket Resolution to include the following : Investigate and document technical malfunctions to determine cause, define the problem and initiate corrective action. Provide in-person and / or remote hardware, software, operating system, and software support to NMOTC staff and students. Provide technical support for multi-functional print units and manage ordering and installation of consumables as needed. Apply IT hardware and software management principles, methods and procedures for troubleshooting issues, email account management, audio / video / web teleconferencing capabilities and smart phone technology. Troubleshoot technical issues during deployment of all Microsoft Windows operating system upgrades. Perform onsite support of workstation / laptop / tablet installation and setup of all classroom equipment. Provide desktop support and manage the break / fix process to resolve technical issues. Collaborate with other IT service providers for the delivery of all IT Service Area deliverables supporting the activities associated with the maintenance and repair of all IT hardware and software to include all "Break / Fix" Services. IT Equipment Management to include the following : Complete custody forms for issuance of all IT equipment, accurately update asset tracking documentation as needed and follow appropriate deprovision procedures for end-of-life equipment to be staged for DRMO. Perform inventory of all NMOTC enterprise assets and provide tracking documentation to NMOTC IT Operations team. Site Specific Support to include the following : Other duties as assigned by Supervisor. High School Diploma Security + certification U.S. Citizen Must obtain an active Secret clearance. Must obtain an interim Secret clearance to start.
Overview
The Alaka`ina Foundation Family of Companies (FOCs) is looking for a Desktop Support Specialist to provide research support administration services for our government customer in Pensacola, Florida.
DESCRIPTION OF RESPONSIBILITIES
- User Access and Account Management support, to include the following :
Maintain security group and account access management for onboarding and offboarding NMOTC staff and students.
Provide Tier 2 desktop support to ensure incident resolution process is effectively executed by resolving helpdesk tickets submitted by users via Service Now (the DHA helpdesk ticketing system) to track progress and document final resolution.
Collaborate with Endpoint Configuration Specialist for appropriate DHA workstation image to configure and maintain all desktops and laptop inventory.
ASTC Norfolk requires share drive server backup tapes to be changed out the first week of each month.
REQUIRED DEGREE / EDUCATION / CERTIFICATION
REQUIRED SKILLS AND EXPERIENCE
3 yrs of desktop support experience.
REQUIRED CITIZENSHIP AND CLEARANCE
The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.
We are an Equal Opportunity / Affirmative Action Employer of individuals with disabilities and veterans. We do not discriminate in employment decisions on the basis of protected categories. If you need an accommodation during the application process, please ask us to request accommodation. We E-Verify all employees. EO?, including Disability / Vets.
The Alaka`ina Foundation Family of Companies (FOCs) comprises Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses, including Ke`aki Technologies, Laulima Government Solutions, K?pono Government Services, Kapili Services, Po`okela Solutions, K?kaha Solutions, LLC, and Pololei Solutions, LLC. The FOCs contribute to youth-focused charitable efforts in Hawaii through STEM and related programs.
For additional information, please visit
#LI-JS1
#J-18808-Ljbffr
Create a job alert for this search
Desktop Support Specialist • Pensacola, FL, United States
Related jobs
The IT Support Specialist provides frontline (Tier 1 / 2) support for all Foley employees, both on?site and remote.This role ensures that all users have reliable, secure access to systems, networks, ...Show moreLast updated: 14 hours ago
Client Solution Architects (CSA) is currently seeking a Systems Administrator in Pensacola, FL who specializes in administering and deploying VMware Sphere v7.
Horizon View 8 with a solid background...Show moreLast updated: 15 hours ago
Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 25 days ago
Floor & Decor - Job Posting Site [Customer Service Representative] As a Storage Buy Specialist at Floor & Decor, you'll : Call storage buy customers and manage the customer storage audit process; Ob...Show moreLast updated: 14 hours ago
Under close supervision performs first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, enterprise applicati...Show moreLast updated: 14 hours ago
The HVAC Senior Service Technician plays a crucial role in ensuring the optimal performance and reliability of heating, ventilation, and air conditioning systems.
This position involves diagnosing H...Show moreLast updated: 3 days ago Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 28 days ago 
We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show moreLast updated: 5 days ago
We’re seeking dependable individuals who want to build a side income alongside their full-time work.This role offers flexible tasks you can perform outside your regular job hours.You’ll be given st...Show moreLast updated: 30+ days ago We are looking for someone to take part in a program designed for people who already hold a full-time position but want extra income.
You’ll explore proven side-hustle models, try them out, and find...Show moreLast updated: 30+ days ago 
Gulf Breeze, FL, United States.ORMIS Team Lead position is the Surgery Scheduling and Charging Coordinator for Surgical Services for Baptist & Gulf Breeze Hospitals.
This position will have oversigh...Show moreLast updated: 14 hours ago
This is combined with highly competitive : .T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork).You don't often see values like these in most corporate statements, but Ace is ...Show moreLast updated: 5 days ago Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 30+ days ago 
A client of Insight Global is looking for a Traveling Desktop Support Technician to join their team.Daily responsibilities will include traveling to sites to help with troubleshooting for Citrix, d...Show moreLast updated: 14 hours ago
Nemours is seeking a PC Support Tech (Full-Time), to join our Nemours Children's Health team in Pensacola, Florida.The PC Technician's role is to provide on premise support and maintenance of Nemou...Show moreLast updated: 15 hours ago
A Fortune 50 financial services company is seeking a highly motivated Service Desk Technician for a great opportunity with their team in Pensacola, FL.
In this role, the Service Desk Technician will...Show moreLast updated: 14 hours ago This is combined with highly competitive : .T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork).You don't often see values like these in most corporate statements, but Ace is ...Show moreLast updated: 6 days ago 
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories.
If you love working on computers and want to g...Show moreLast updated: 30+ days ago
- Promoted
- New!
IT Support Specialist
Foley Carrier Services, LLCFoley, AL, United StatesFull-time
- Promoted
- New!
Virtual Desktop Infrastructure Technician
Client Solution ArchitectsPensacola, FL, United StatesFull-time
- Promoted
United States Customs and Border Protection Officer
U.S. Customs and Border ProtectionSilverhill, Alabama, USFull-time +1
- Promoted
- New!
Storage Buy Specialist
Floor & DecorPensacola, FL, United StatesFull-time
- Promoted
- New!
Desktop Support Specialist
KT ConsultingPensacola, FL, United StatesFull-time
- Promoted
Brake and Alignment Specialist
ACS Air Conditioning Specialist IncSilverhill, AL, USFull-time
- Promoted
U.S. Customs and Border Protection Officer
U.S. Customs and Border ProtectionRobertsdale, Alabama, USFull-time +1
- Promoted
Work from Home
Earn HausStapleton, AL, United StatesRemote
Full-time +1
- Promoted
Side Hustle Specialist (Evenings & Weekends)
Finance BuzzSilverhill, Alabama, USFull-time +1
- Promoted
Side Hustle Coordinator (Part-Time Remote)
Finance BuzzLoxley, Alabama, USRemote
Full-time +2
- Promoted
- New!
Team Lead - ORMIS Support - Full-time, Days, Baptist Hospital
Andrews InstituteGulf Breeze, FL, United StatesFull-time
- Promoted
Ace Hardware Stock Handler
Ace Hardware CorporationLoxley, AL, USFull-time
- Promoted
Customs and Border Protection Officer
U.S. Customs and Border ProtectionLoxley, Alabama, USFull-time +1
- Promoted
- New!
Travel Desktop Support Technician
Insight GlobalPensacola, FL, United StatesFull-time
- Promoted
- New!
PC Support Tech (Deskside Support)
NemoursPensacola, FL, United StatesFull-time
- Promoted
- New!
Service Desk Technician
Tandym GroupPensacola, FL, United StatesFull-time
- Promoted
Warehouse Specialist
Ace Hardware CorporationLoxley, AL, USFull-time
- Promoted
Computer Field Technician
BC Tech ProPensacola, FL, United StatesFull-time