Assistant Manager

Job Description

Job Description

Benefits :

401(k)

Training & development

Wellness resources

The Assistant General Manager is primarily responsible for managing the day-to-day club operations, ensuring that all performance and objectives are met in order to provide a Judgement Free member experience! You will assist in the hiring, firing, and training process for all club employees and will be accountable for leading the team in a positive, motivating manner with a continuous focus on employee development. You will also be responsible for ensuring financially successful club. This position will regularly direct all front desk personnel. Reports to : General Manager

Daily Staff Management Duties

• Assist GM in creating staffing schedules with the assurance all shifts are regularly covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.
• Lead a team through systems and operations to achieve common goals.
• Assist in preparation of all HR related forms in a timely manner.
• Work with GM to resolve employees issues or concerns in a professional manner.
• Assist GM in disciplinary / termination activities.
• Provide backup support for any employee who is absent.
• Uphold integrity and security of staff files and sensitive company documents at all times.
• Be a brand ambassador by leading a Judgement Free lifestyle.
• Responsible to assist GM in the training and development of staff to include providing day to day coaching of all staff.
• Assist GM in pre-screening, hiring, firing, OnBoarding, and recruiting.

Customer Service / Front Desk Activities

• Greet members and guests, provide exceptional customer service in a way that makes the members feel comfortable and welcomed.
• Answer phones in a friendly manner.
• Check members in, give tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the POS system.
• Assist in emergency medical situations.
• Uphold rules and policies in the facility.

Members Accounts

• Utilize POS system to assist new membership cards, changes of address or billing or payment questions.
• Properly submit refund requests.
• Check members into fitness classes daily using DataTrak systems.
• Create new memberships and guest accounts for members.

Club Cleanliness and Maintenance

• Keep front desk area and lobby clean and orderly.
• Regular facility cleaning and upkeep, such as mopping up spills, trash removal, cleaning windows and mirrors and re-racking weights.
• Regular cleaning of all exercise equipment and tanning beds.
• Ensure restrooms are clean, stocked and clutter free by following a cleaning schedule.
• Accurate completion of daily and weekly cleaning responsibilities.
• Oversee safety of employees, members and club. Report repairs in a timely manner.

Miscellaneous

• Oversee the ordering of club supplies using a specific budget based on club requirements.
• Track key performance indicators such as guest counts, cancels, info calls.
• Manage marketing efforts by ensuring that staff is aware and trained on all promotions.
• Assist in the completion of recorded info calls inspections.
• Actively participate in growth and development opportunities.
• Successfully partner with team members and senior leadership.

Qualifications / Requirements :

• 1 year of customer service experience, preferably in the fitness industry.
• Exceptional leadership, diplomacy and listening skills.
• Current CPR Certification required.
• High School Diploma / GED equivalent required.
• Must be 18 years of age or older.
• Must be available via phone during non-working hours.
• Be a representative of the core value of Planet Fitness Mid-West at all times, by upholding the beliefs of Respect, Passion, Family, teamwork, Fun, Trust and Loyalty!
• Must be willing to occasionally travel for training and to support other locations.
• Job may require overtime, weekends, evenings and holidays; must be flexible.