Resolution Specialist (Onsite)

Join the Future of Workspace Innovation at Haworth

Are you ready to shape the future of how people work, live, and thrive? At Haworth, we're not just creating furniture, we're revolutionizing the way the world interacts with spaces. As a global pioneer in workspace design since 1948, we've been pushing boundaries and redefining possibilities for over seven decades.

We're looking for visionaries like you to help write the next chapter of our story.

Discover more here!

We are currently looking for a Senior Resolutions Specialist to join our team in Holland, MI.

Job Summary

At Haworth, Resolutions Specialists are the go-to experts for resolving product and service issues with precision, empathy, and speed. This dynamic role places you at the heart of operational excellence, where you'll manage everything from product replacements and labor service orders to complex installation coordination and shipment issues.

As a Resolutions Specialist, you'll :

• Investigate and resolve claims related to damage, shortages, and service part issues.
• Manage service notifications, labor service orders, and replacement activities.
• Collaborate with internal teams like manufacturing, engineering, and logistics to ensure timely and accurate resolutions.
• Think creatively and find innovative ways to resolve claims and elevate customer satisfaction.

You'll be empowered to make decisions within defined guidelines, escalate when needed, and build strong relationships with dealers and internal partners. This is a strategic role that blends technical insight, relationship management, and operational rigor.

Haworth is a place where your work truly matters. As a Resolutions Specialist, you'll be part of a supportive team that values collaboration, ownership, and continuous improvement. You'll have the opportunity to build strong relationships across departments, contribute to meaningful outcomes, and grow in a role that blends problem solving with customer impact.

Job Responsibilities

Required Qualifications

Preferred Qualifications

Design your future with Haworth

Headquartered in Holland Michigan, Haworth is a family owned global powerhouse at the forefront of innovation and sustainable design in the workspace interiors industry. Here, you'll have access to state of the art resources, collaborate with cross functional teams of passionate innovators, and experience a blend of global reach with personal growth opportunities. Whether you're developing new manufacturing processes, implementing smart factory solutions, or designing tomorrow's workspace solutions, you'll be empowered to make a lasting impact while growing your career.

We believe in the power of collaboration and strive to create a culture where everyone feels valued, respected, and empowered to make a difference. Your hard work, dedication, and talent are the foundation of our success and enable us to build meaningful connections with our customers and each other.

At Haworth, members enjoy benefits from their first day of employment :

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