Senior Director, Operations and Program Management

Operations Leader, Digital Intelligence Logistics, Analytics, And Digital Mine

It's not just about your career or job title It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

How will you make a difference?

This position will have operations responsibility within the Digital Intelligence Logistics, Analytics, and Digital Mine team for program management within Wabtec's KinetiX Product Line.

The role will lead the Professional Services organization and act as the Operations Leader, driving operational excellence. You will be responsible for managing all aspects of the successful implementation of our solutions at our client sites and ensuring a smooth handoff to the customer support organization post go-live. A hands-on leader who excels at customer management, project estimation, project execution, risk management, and implementation team formation and oversight, including project managers and administrators.

As the Operations Leader, you will collaborate with Product Line Leaders, Engineering Leaders, and other cross-functional team members to build operational metrics and processes, organizational strategies, resource planning processes, and workforce development plans intended to create a harmonized engineering organization for LADM in alignment with the strategic priorities of the Digital Intelligence business. Additionally, this position will be accountable for the ongoing operations and financial (P&L) performance of the NIT (Track Inspection) product line. This role will report to the Group Vice President for Logistics, Analytics and Digital Mine.

What do we want to know about you?

Qualifications :

• Proven experience working with executive-level stakeholders in large projects to define enterprise software implementation and delivery strategy while managing a portfolio of projects
• Track record of successful solution delivery with demonstrated success managing multiple complex projects, juggling competing priorities, and meeting exacting deadlines
• Demonstrated success in scaling and profitably growing a professional services business focused on predictable implementation and offering value-added services. Experienced with managing budgets, including annual budgets and large-scale projects.
• Demonstrated success with driving organizational change and aligning teams to meet corporate and departmental objectives. Strong leadership skills with the ability to influence outcomes and organize teams to attain shared goals.
• Demonstrated success as a seasoned manager with the ability to hire, mentor, coach, develop, and motivate a geographically dispersed high-performing team
• Excellent client relationship management skills and ability to play a trusted advisor to C-level customer executives to execute an implementation plan that works towards a rapid, successful go-live
• Excellent presentation, written and verbal communication skills, with the ability to present to different audiences and bring the message across in a concise, professional manner
• Strong analytical and problem-solving skills -communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve, creates actionable strategies and operational plans
• Experience scoping and estimating project effort, documenting solutions, and presenting the content to customers, as well as a sound understanding of project control KPIs
• Strong project management skills and experience. PMP, ScrumMaster, or related Project Management certification
• Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities
• Bachelor's Degree from an accredited four-year university or college
• Minimum of 10 years of experience in engineering, software development practices, project / program management, and / or other operations-centric role
• Prior experience in partnerships, contracts, and / or commercial operations.
• Strong analytical skills for evaluating information carefully and solving complex problems
• Highly motivated person who is passionate about collaborating with others to drive business results and can motivate others to do the same to improve the organization
• A team player who is open-minded, proactive, and process-driven
• Proficiency in commonly used tools in engineering, like Rally, Confluence, Clarity, Power BI, WorkBoard (or equivalent tools)

What will your typical day look like?