Talent.com
Retail Support Specialist
Retail Support SpecialistDSI Systems • Pharr, TX, US
No longer accepting applications
Retail Support Specialist

Retail Support Specialist

DSI Systems • Pharr, TX, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

Customer Support

  • Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
  • Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
  • Troubleshoot wireless devices, network issues, and feature functionality.
  • Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.

Retail Partner Support

  • Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
  • Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
  • Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Work Environment & Schedule Expectations

  • This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.
  • Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
  • Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.

Operational Excellence

  • Navigate multiple systems simultaneously while engaging with customers in real time.
  • Document all interactions thoroughly and accurately.
  • Adhere to company policies, compliance requirements, and privacy standards.
  • Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.
  • Execute and maintain approved planograms for mobile devices and signage
  • Maintain inventory accuracy for display devices and fixtures
  • Add, remove, and reposition phones, fixtures, and promotional material per planogram updates

Collaboration & Communication

  • Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.
  • Share insights on recurring issues to improve processes and customer experience.
  • Maintain a positive, professional demeanor during all interactions.

Requirements

Required Skills & Qualifications

  • Strong customer service and communication skills.
  • Ability to handle high-stress or escalated situations with professionalism.
  • Proficient in multitasking and navigating complex systems.
  • Detail-oriented with strong problem-solving abilities.
  • Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Preferred Qualifications

  • Experience in wireless communications, retail customer service, or technical support
  • Previous call center or retail support experience is a plus.

What We Offer

  • Competitive starting pay of $26 per hour!
  • Comprehensive training and development programs
  • A supportive and engaging team environment
  • Opportunities for career growth and advancement

Benefits

  • Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!
  • 401k Plan with employer matching after one year of employment
  • Paid vacation, personal/sick days, and bereavement time after 90 days
  • Employee Profit Sharing Program
  • 50% AT&T wireless discount
  • Paid training
  • Advancement opportunities, we prefer to promote from within!
Create a job alert for this search

Retail Support Specialist • Pharr, TX, US

Similar jobs

Retail Service Specialist

O'Reilly Auto PartsMcAllen, TX, United States
Full-time

Retail Service Specialist The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations.This positi...Show more

 • Promoted

Limited Spots: Earn Up to $3,000 Helping Shape Innovation (Part-Time)

MaxionMcAllen, TX, US
Full-time +2

Want to make extra money on YOUR schedule? Join our exclusive list of research study participants and start earning extra income today! Perfect for anyone seeking remote, part-time, or temporary wo...Show more

 • Promoted

Retail Merchandising Supervisor

StaplesPharr, TX, United States
Full-time

Merchandising & Inventory Supervisors.Sales Floor Merchandising and Signage Standards, Inventory Management, Back-Room Operations and Customer Service through actions and coaching.You will be colla...Show more

 • Promoted

Parts Specialist

O'Reilly Auto PartsPharr, TX, United States
Full-time

O'Reilly Automotive - - Responsibilities: Greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise; Assist managers and/or installer service ...Show more

 • Promoted

Retail Sales Associate

Ollie'S Bargain OutletMcallen, TX, United States
Full-time

Join our team and live the Ollie-tude!: (Ollie's Core Values) * BE A TEAM PLAYER- Associates are expected to be supportive and work together.BE CARING- How do I treat others with courtesy, dignity,...Show more

 • Promoted

Retail Stocking Associate

Harbor Freight ToolsMission, TX, United States
Full-time +1

Job Description A Retail Stocking Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job.You will know why your work matters and take pride i...Show more

 • Promoted

Freight/Receiving

Home DepotMcAllen, TX, United States
Full-time

Associates in Freight/Receiving positions ensure the store is stocked and ready for business every day.They load and unload trucks, move material from the receiving area throughout the store, may o...Show more

 • Promoted

Asset Protection Specialist

Home DepotPharr, TX, United States
Full-time

The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/m...Show more

 • Promoted

Loss Prevention Clerk

Costco Wholesale CorporationPharr, TX, United States
Full-time

Protects company assets from internal and external theft.Observes and reports potential safety and security hazards.Clerk, Loss Prevention, Retail.Show more

 • Promoted

Retail Selling Support Associate - Womens Clothing, La Plaza Mall - Part Time

Macy'sMcAllen, Texas, United States
Full-time +1

Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditions.Macy's 4th of July Fireworks, and the wonder of...Show more

 • Promoted

IT Support Specialist

US NavyLa Joya, TX, United States
Full-time

Information Technology Professional (IT/CTN/IS).Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by oper...Show more

 • Promoted

Loan Resolution Specialist I

Affordable Homes of South Texas, Inc.McAllen, TX, United States
Full-time

Under general supervision, yet with establish policies and procedures, the Loan Resolution Specialist I will assist the Loan Administration Manager and staff by providing direct assistance and cust...Show more

 • Promoted

Store Support

Home Depot (Retail)Mission, TX, United States
Full-time

Position Purpose: Associates in Store Support positions are responsible for a variety of non-sales functions.This may include ensuring an outstanding customer order fulfillment experience, assistin...Show more

 • Promoted

Part Time Work From Home Focus Group Panelist. Help Desk Support Experience Not Required

Apex Focus Group LLCMcallen, Texas, United States
Remote
Part-time

We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your...Show more

 • Promoted

Retail Shortage Control - Part Time

BurlingtonMcallen, TX, United States
Part-time

Join our team as a **Shortage Control Associate** and contribute to a secure shopping environment while delivering exceptional customer service! As a Shortage Control Associate (SCA), your role dir...Show more

 • Promoted

Behavior Technician - ABA / Autism

Developmental PathwaysAlton, TX, United States
Part-time

Make a Lasting Impact with Developmental Pathways! .Looking for a candidate who speaks Spanish and has CPI training.Applied Behavior Analysis (ABA) services for over 18 years.Our mission is simple:...Show more

 • Promoted

Specialty Sales (Style, Tech, Beauty)

Target Brands, Inc.McAllen, TX, United States
Full-time

Starting Hourly Rate / Salario por Hora Inicial: $15.Working at Target means helping all families discover the joy of everyday life.We bring that vision to life through our values and culture.A tea...Show more

 • Promoted

Customer Support Specialist

Rio BankMcallen, TX, United States
Full-time

We are pleased to announce an opportunity for a Customer Support Specialist to join our Contact Center.This position is based at Rio Bank's Corporate Office in McAllen, Texas.The ideal candidate ha...Show more