Customer Solutions & Business Development Manager - Aftermarket Products

Inside the Role

The Business Development Generalist IV is a senior strategic leader and entrepreneur, responsible for shaping and driving the growth of DCNA's core and adjacent businesses-specifically in parts, digital services, and consulting. This role is pivotal in identifying, developing, and scaling new business opportunities that align with DCNA's overall strategy, with a focus on Parts -Sales, Pricing, and Digital Solutions.

The incumbent acts as a catalyst for innovation and transformation, leveraging market intelligence, customer insights, and emerging technologies to create sustainable competitive advantage. This role bridges commercial strategy, operational excellence, and digital transformation, ensuring DCNA remains at the forefront of the Coach Parts industry.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Position offers a starting salary range of $117,000.00 - $150,000.00 USD

Pay offered dependent on knowledge, skills, andexperience

Benefits include annual bonus program; 401kcompany contribution with company match up to6% as well as non-elective company contribution of3 - 7% depending on age;starting at 4 weeks paidvacation; 13+ calendar holidays; 8 weeks paidparental leave; employee assistance program;comprehensive healthcare plans and wellnessprograms; onsite fitness (at some locations); tuitionassistance and volunteer paid time off; short-termand long-term disability plans.

What You Drive at DTNA

• Business Development & Opportunity Creation

Identify, evaluate, and develop new business models and revenue streams in parts, digital services, and consulting.

Serve as a trusted advisor to senior management and stakeholders, providing strategic guidance on business development, market entry, and transformation initiatives.

Architect and execute integrated sales and pricing strategies that maximize value creation and market impact.

Evaluate and pursue strategic partnerships, alliances, and new market initiatives to expand distribution and service offerings.

Serve as the front face for all business-related topics, representing DCNA to customers and acting as their trusted advisor.

Design and deliver seamless, differentiated customer experiences across all touchpoints.

Define and track KPIs for business development, sales growth, digital adoption, and customer satisfaction.

Knowledge You Should Bring

Exceptional Candidates Might Have

#LI-Hybrid #LI-RR1

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Jacksonville, FL US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria.

Schedule Type : Onsite

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we're building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA's legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future - building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY / TDD enabled call 503-745-2137 or toll free 866-355-6935.