Epic Application Analyst - Ambulatory (Bellaire)

The Application Analyst position is responsible for intermediate level support and configuration of assigned applications. The position entails assisting, training and supporting customers with the operation and administration of systems. The Application Analyst position troubleshoots issues and works with vendors on issue resolution and partners with customers to increase understanding of available tools to enhance operational efficiencies. Responsibilities for this position may include creating, documentation and assisting other IT groups and teams with issues and problems. The Application Analyst position ensures the services provided contribute to the successful accomplishment of department and organizational goals. This position possesses intermediate technical expertise to support specific healthcare applications and will cross train to become proficient in multiple applications. The Application Analyst position applies skills in line with the health system's values and goals, to assure the efficient, effective and consistent delivery of high-quality IT services.

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• Bachelor's degree in Information Technology, Business Administration or related field or experience working as a licensed clinical or certified IT professional or an additional four years' experience in addition to the experience listed below in lieu of degree or licensed clinical or certified IT professional experience
• Three years experience in IT or clinical or business workflow
• Experience supporting clinical, ancillary or business environments
• Certification within six months of hire if appropriate to assigned application. (i. e. Epic) Epic Certification must be maintained within 6 months
• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Understanding of business processes and requirements as related to the assigned (clinical or business) environment
• Ability to support large scale clinical and ancillary systems
• Familiar with current database and operating systems as required for assigned applications
• Technical skills to support multiple applications
• Intermediate level competency in multiple applications or areas of clinical workflow
• Demonstrated project management skills
• Ability to problem solve and generate innovative solutions in conjunction with customers, vendors, and Information Technology