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Customer Success Agent
Customer Success AgentJacobs & CO Mortgage • Atlanta, GA, US
Customer Success Agent

Customer Success Agent

Jacobs & CO Mortgage • Atlanta, GA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Jacobs & Co. has been a trusted partner in helping borrowers achieve homeownership for over 9 years. Our team-oriented atmosphere fosters a culture of excellence, focused on delivering exceptional customer experiences. We prioritize being a trusted advisor to clients, tailoring services to meet their unique needs and circumstances.

We are seeking a dedicated and enthusiastic Customer Success Agent to join our team at a leading mortgage company. The ideal candidate will be responsible for ensuring customer satisfaction, providing exceptional service, and maintaining strong relationships with our clients. This is a full-time, on-site position that requires excellent communication skills and a passion for helping others.

Job Requirements

Proven experience in customer service or a related field

Strong communication and interpersonal skills

Ability to handle multiple tasks and prioritize effectively

Detail-oriented with strong organizational skills

Proficiency in using CRM software and other relevant tools

Ability to work independently and as part of a team

Knowledge of the mortgage industry is a plus

Benefits

Competitive salary

Health, dental, and vision insurance

Paid time off and holidays

Retirement savings plan

Professional development opportunities

Supportive and collaborative work environment

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Customer Agent • Atlanta, GA, US

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