Senior Engineer, Observability in United

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Job DescriptionJob DescriptionAHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's , origin, color, , , expression, , , , disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

As a Senior Observability Engineer, you will leverage your extensive expertise in Information Technology to enhance and streamline AHEAD's Managed Services platforms and tooling architecture at a strategic level. This role requires a deep technical understanding and hands-on experience with observability tools, monitoring platforms, and integrations with third-party technologies. You will play a pivotal role in driving the design, development, and maintenance of observability systems, ensuring they are robust, scalable, and aligned with organizational goals.

As a senior member of the team, you will collaborate closely with customer service owners, process owners, and various service delivery groups, providing technical leadership and insights during meetings and discussions. You will oversee documentation and quality assurance for development efforts, ensuring solutions are delivered with excellence. Your role will also focus on automating operational tasks, optimizing workflows, and expanding the operational toolset to drive efficiencies across the Managed Services team. Responsibilities :

• Configure and tune monitoring tools to allow Managed Services to proactively manage customer environments
• Document processes and standard operating procedures across the managed services team
• Support P1 Platform outages and lead troubleshooting / problem solving, as needed
• Provide third-level support and troubleshooting assistance
• Automate processes and standard operating procedures across the managed services team. These processes could involve working with a variety of technological stacks.
• Engage effectively with customers, vendors, and other team members
• Obtain and / or maintain technical skills required to meet the obligations of our customers
• Document operational processes / procedures to optimize support and management of systems
• Provide proactive solutions and optimizations with our platform.
• Provide emergency after-hours support as part of a scheduled on-call rotation
• Provide periodic after-hours support for scheduled maintenance activities
• Provide Guidance to other Team Members on proper implementation of solutions.

Expectations :

Desired Skills / Expertise :

Desired Skills / Expertise :

Work Schedule :

Why AHEAD :

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include :   - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits for additional details.

The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.