Clinical Applications Consultant Dallas, TX

Overview

Position Summary :

Responsible for ensuring total customer satisfaction within the Werfen installed base. Preform installations validations / verification and training on Werfen analyzers. Provide on-going clinical support customer education and consult with customers regarding matters of regulatory requirements and compliance.

Responsibilities

Key Accountabilities :

• Performs Werfen instrument installations validations / verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument go-live process with internal and customer stakeholders
• Within their assigned territory installed base responsible for ensuring total customer satisfaction and base maintenance
• Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of Werfen products
• Achieves and maintains a high level of competency in technical knowledge of Werfen products and services. Strives to achieve similar competency regarding competitive systems
• Achieves / maintains a comprehensive knowledge of regulatory requirements
• Responsible for knowledge and competency regarding Data Management Systems (including presales and post-sales support activity)
• Identifies opportunities to further penetrate current Werfen installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre and post-sales support
• Performs product demonstrations.
• Participates in seminars workshops and convention exhibit activities as requested by Management
• Develops / maintains an account list and calls on each according to required frequencies
• Maintains aspects of Werfen Customer Databases and Property Accountability Documents
• Manages and controls personal travel and expense budget
• Prepares forecasts and other monthly reports as required by management
• Responsible for complying with all regulatory (including ISO) mandated policies procedures and work

Secondary Functions :

Budget Managed (if applicable)

Internal Networking / Key Relationships

To be determined based on department needs to include interactions such as :

Skills & Capabilities :

The ideal candidate for this position will exhibit the following skills and capabilities :

Qualifications

Minimum Knowledge & Experience Required for the Position :

Education :

Experience :

Additional Skills / Knowledge :

International Mobility :

Travel Requirements :

Required Experience :

Contract

Key Skills

Computer Hardware And Networking,Corporate Risk Management,Heavy Equipment,Freight Forwarding,Administrative Services,Accident Investigation

Employment Type : Full-Time

Department / Functional Area : Sales

Experience : years

Vacancy : 1