Field Services Technician in San Carlos

Field Services Technician

Robust AI is a fast-growing, early-stage startup founded in 2019 by an unsurpassed team of veterans in robotics, AI, and business. We are a collaborative group with a wide range of backgrounds and perspectives, seeking talented individuals who are just as excited about robotics and AI as we are! Help us redefine the very foundation of robotics and build robots that are smart, collaborative, robust, safe, flexible, and genuinely autonomous.

As a Field Services Technician, you will play a critical role on the Customer Success Team. You will work alongside onsite and engineering staff to deploy the next generation of warehouse robotic systems, executing preventive maintenance and incident triage. You will troubleshoot, diagnose, and repair robots in the field, and provide technical support and training to our customers. This position requires a technician who is not afraid to roll up their sleeves in an early-stage startup environment, working smart and hard to keep our fleet operating at its maximum potential. Compensation is $65,000 – $75,000 per year based on experience and skill set.

Responsibilities

• Work with customers to deploy and support robotic fleets in the warehouse
• Provide detailed training to customer teams onsite
• Be based in the Bay Area, California and able to work onsite in San Carlos
• Able to travel on short notice up to 80% of the time within the designated region for site inspections and repairs
• Assemble, commission, test, and debug robotic systems, remotely troubleshooting with the engineering team as needed
• Work with Manufacturing to draft work instructions for fleet-wide updates
• Conduct routine and incident maintenance for our robot fleet
• Provide timely repairs and reduce the time robots are out of production
• Maintain records of service calls, trainings, and expenses
• Study technical manuals and attend training sessions provided by engineers
• Provide support for root-cause analysis of major incidents in the field
• Report on critical team metrics such as mean time to repair and first contact resolution rate

Qualifications

What We Offer

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