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Customer Service Professional
Customer Service ProfessionalThomas Tire & Automotive • Asheboro, NC, US
Customer Service Professional

Customer Service Professional

Thomas Tire & Automotive • Asheboro, NC, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Are you looking for a company that invests in their employees and provides proper training for career advancement? If so, Thomas Tire & Automotive is seeking a Customer Service Professional who will demonstrate integrity in all interactions and build lasting relationships with our customers by providing unparalleled service.

Benefits

  • Up to 4 weeks of vacation / paid time off
  • Paid holidays (7 days)
  • Performance based bonuses
  • 75% Employer paid medical, dental, & vision insurance
  • $25,000 of life insurance per employee
  • Supplemental benefits (long-term, short-term, accident, etc.)
  • 401(k) retirement plan with company match
  • Monday-Friday, 8am-5pm
  • Career path & advancement opportunities
  • In-house training program
  • Discounts on tires & automotive services
  • Paid weekly

Basic Responsibilities

  • Greet customers in a friendly and timely manner
  • Answer incoming calls
  • Schedule appointments for service and maintenance
  • Listen and document customer requests on work order
  • Consult with technician about customer’s vehicle needs
  • Determine cost of replacement parts and / or labor
  • Generate and enter itemized estimate on work order
  • Provide and explain estimate to customers
  • Advise customers on necessary or recommended service(s)
  • Review and send Digital Vehicle Inspection to customers
  • Review services performed and warranties with customers
  • Check out customer and thank them for their business
  • Requirements

  • Excellent communication and customer service skills
  • Must be able to manage a fast-paced work environment
  • Professional, well-groomed appearance
  • Must have valid driver’s license
  • Create a job alert for this search

    Service Professional • Asheboro, NC, US

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