Enterprise & Onsite Partnerships Director

Enterprise & Onsite Partnerships Director

The role will require someone to travel 20-25% of the time to our WelbeHealth Centers.

At WelbeHealth, we serve our communities' most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what.

The Enterprise and Onsite Partnerships is passionate about optimizing healthcare delivery and building impactful relationships. This multi-faceted role is accountable for driving strategy and exceptional performance with WelbeHealth's critical onsite and large regional specialty providers. The Enterprise and Onsite Partnerships Director will act as a strategic account manager, cultivating robust, trusted relationships with our key external providers and serving as the primary liaison between them and internal cross-functional teams across multiple geographies. This role is accountable for high-level coordination of care delivery including scheduling, authorizations, troubleshooting, and workflow design, across our key network partners and WelbeHealth teams. The Enterprise and Onsite Partnerships Director will actively drive provider performance, managing Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure seamless, timely, and high-quality care.

Essential Job Duties :

• Performance Leadership : Lead joint operational meetings with partners, holding both external providers and internal WelbeHealth functions accountable for achieving performance metrics and service delivery excellence
• Cross-Functional Orchestration : Serve as the central liaison for all internal WelbeHealth departments, proactively identifying and resolving complex issues, developing innovative processes, and designing revised workflows to ensure timely and accurate resolution
• Strategy Development and Execution : Lead the development of strategy for how WelbeHealth approaches onsite specialty including contracting, operations, and performance management
• Access and Workflow Optimization : Collaborate closely with internal department leadership to develop and implement proactive strategies that improve participant access to specialty and ancillary care appointments, aligning with the unique needs of each PACE center
• Data-Driven Accountability : Manage the development, analysis, and delivery of comprehensive provider performance metrics, translating data into actionable insights and fostering a culture of accountability
• Onboarding and Education Leadership : Oversee the implementation of a strategic onboarding and continuous education process for newly contracted providers, ensuring their seamless integration and alignment with WelbeHealth's standards
• Process Innovation : Collaborate in the development and implementation of advanced workflows and processes across partner providers and internal teams to continuously improve care delivery efficiency, effectiveness, and participant experience

Job Requirements :

Benefits of Working at WelbeHealth :

Salary / Wage base range for this role is $159,939 - $211,119 / year + Bonus + Equity. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications.

COVID-19 Vaccination Policy :

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

Our Commitment to Diversity, Equity and Inclusion :

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.