Account Specialist I

Combined Insurance, a Chubb Company, is seeking an Account Specialist to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!

Job Summary

The CWB (Chubb Workplace Benefits) Account Specialist will manage a book of business in the 100-499 life segment.   This role will interact closely with the CWB sales organization, broker partners, and various internal and external business partners.   The Account Specialist will be the primary service contact for this book of business and will serve as a primary liaison between the customer and the CWB operational organization.   This position will be responsible for proactively engaging customers throughout the post-enrollment lifecycle and to effectively manage ongoing re-enrollment and renewal activity.

Responsibilities

• Primarily manages Book of Business 100-499 Lives
• Contact for complex service issues and renewal / re-enrollment coordination for their cases
• Independently and with the Sales Team, develops proactive account activities, identifies opportunities for growth, and executes the plan.
• Handle customer education on Chubb tools, administrative services and administrative guidelines.  Process plan changes, BOR Changes, acquisitions, and any other policy level activity Coordinate Renewal tracking and communication process.
• Serve as the liaison between external client and broker partners and internal home office colleagues.
• Full ownership of all Salesforce Cases assigned across the organization
• Full ownership of the GIS and National Benefit Partners (NPB) blocks of business
• Coordinate Renewal / Re-Enrollment tracking and communication process.
• Effectively partner across the Chubb Workplace Benefits Organization in order to drive resolution to complex service issues
• Promote Chubb’s products and services
• Attends and participates in all mandatory training, meetings, etc.
• Approaches role with a Continuous Improvement Mindset, looking to identify and implement organizational process solutions
• Perform other duties as assigned

COMPETENCIES

Skills

Education and Experience

Proficient in MS Office, including Outlook, Word, Excel, & PowerPoint

The pay range for the role is $62,200 to $105,800. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found

on our careers website

OUR BENEFITS

As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. More details can be found

here

ABOUT COMBINED INSURANCE

Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, with satellite office in Columbia, SC, Combined is celebrating over 100 years in business. We are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly® Employer in 2023 (over $1 billion revenue category), marking Combined's twelfth consecutive year on the Top 10 list. We pride ourselves on approaching all situations with a Positive Mental Attitude (PMA) and encouraging collaboration.

ABOUT CHUBB

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

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