Group Benefits Implementation Manager (Remote / Work from home)

Group Benefits Implementation Manager (Remote / Work from home)

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment.

We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

Role Overview :

Could you be our next Group Benefits Implementation Manager? Globe Life is looking for a Group Benefits Implementation Manager to join the team! In this role, you will be responsible for supporting the Globe Life Group Benefits Client Services team by managing group implementations through the entire lifecycle (from RFP / proposal through first bill). This position will also be heavily involved in making process improvement recommendations. This is a remote position.

What You Will Do :

• Act as Project Manager for complex case implementations by developing implementation goals, timelines, guidelines and processes for various types of complex group implementations.
• Advise key stakeholders on out-of-scope products or administrative requirements or expectations which may impact customer satisfaction and provide recommendations to achieve administrative objectives.
• Coordinate with account management team and administrators to promote successful installation of complex accounts. Includes gathering and analyzing requirements and developing solutions by creating layouts, charts and diagrams that successfully map workflows among stakeholders involved in complex cases (i.e., broker, group, eligibility vendor, premium vendor, COBRA vendor, etc.) to ensure :
• The "source of truth" is identified.
• The data model is designed so information flows seamlessly among all parties (e.g., groups have same data set for setting up deductions that TPA has for enrolling members and sending out ID cards).
• The standards for different types of file processes (e.g., spreadsheet vs. EDI) are understood and communicated clearly, and reporting is developed and delivered as appropriate for the administrative service model selected (e.g., error reports, missed deduction reports, etc.).
• Provide comprehensive implementation support to Account Managers to enable effective client onboarding leadership, including preparing detailed call agendas, conducting pre-meeting briefings to ensure Account Manager readiness, drafting call recaps for Account Manager distribution, and coordinating all behind-the-scenes activities with internal stakeholders and TPA partners to facilitate smooth client implementation meetings.
• Identify project risks and develop solutions for mitigation.
• Maintain accurate and up-to-date account records and documentation in Salesforce.

Process Improvement :

What You Can Bring :

Applicable To All Employees of Globe Life Family of Companies :

How Globe Life Will Support You :

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.