Restaurant General Manager
Taco BellTamaqua, PA, US2 days ago
Job type
- Full-time
Job descriptionCustomer Satisfaction / Product Quality : Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards. Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards. Tracks, analyzes and resolves sources of customer complaints. Ensure that food safety standards are met. Financial : Develops and drives restaurant annual operating plan. Analyzes sales, labor, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets. Trains and mentors subordinates on financial analyses and profitability tips for the restaurant. Develops store CAPEX requests and is the principle interface with all vendors. Operations : Ensures that facilities and equipment are maintained to Company standards. Monitors inventory, food preparation and order fulfillment daily to ensure adherence to Company standards. Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals. Oversees development and revision of weekly management and crew schedules. Human Resources : Directs all restaurant level HR activity including : Personal accountability for crew hiring decisions Learning Zone planning and execution Performance management Compensation Employee relations issues up to and including termination Provides hands-on training for management staff in Learning Zone and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities. Develops and monitors staffing plans and directs crew sourcing activities. Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all Company, state and federal workplace regulations. Achievement of restaurant annual operating plan Margin improvement over previous year sales growth Weekly / Period restaurant performance in sales, labor, ICOS and controllables PRC results and OSAT scores Learning Zone certification levels, crew turnover and staffing levels Delivers Excellence in Customer Service : Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through tidy and professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making decisions and improving restaurant performance. Team Leadership : Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Is able to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a hands-on manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; stands up for what's right. Celebrates achievements; recognizes and rewards others; generates pride and commitment. Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model. Business Savvy : Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. Ensures understanding and use of available business tools by appropriate team members. Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets. Team Development : Identifies appropriate staff development needs and action plans and ensures time is available for crew development. Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills. Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and walking the talk. Provides resources for development, follows up and gives positive, direct feedback. Provides ongoing coaching and feedback as well as periodic formal assessment of progress. Restaurant Operations : Technically proficient in all aspects of food preparation, production and delivery. Displays detailed knowledge of all key food handling / food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all company product standards. High school diploma or GED. Supervisory experience in either a food service or retail environment. Demonstrates ability to maintain financial controls and coach and train hourly employees. Proven ability to drive customer satisfaction, financial performance and employee satisfaction.
Restaurant General Manager
Position Type : Restaurant General Manager
Salary Range : Undisclosed
The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan. Focal points include :
- Driving excellence in customer service
- Maintaining company standards in product and facility specifications
- Supervising food handling procedures and operational processes
- Exercising financial control to meet the restaurant profit margin targets
- Selecting, training, developing and motivating employees
The RGM directly performs hands-on operational work (as necessary) to train employees, responds to customer service needs or otherwise role model appropriate skills and behavior in the restaurant.
Principle Accountabilities :
Success Measures :
Qualifications :
Knowledge and Skill Requirements :
Educational Attainment / Experience Requirements :
Disclaimer : The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).
Create a job alert for this search
Restaurant General Manager • Tamaqua, PA, US
Related jobs
Restaurant General Manager - Hourly.UPLAND SQUARE DRIVE, Stowe, PA.That's why people come to Pizza Hut.It's the calling of our Restaurant General Managers to make them feel like family with smiles,...Show moreLast updated: 30+ days ago
That's why people come to Pizza Hut.It's the calling of our Assistant General Managers to make them feel like family with smiles, teamwork and dedication.
If you're an experienced restaurant or reta...Show moreLast updated: 30+ days ago 
Miss J’s Cafe is seeking an energetic and dedicated.Assistant General Manager (AGM).General Manager in overseeing all aspects of day-to-day operations.
The AGM ensures the smooth and efficient runni...Show moreLast updated: 30+ days ago
The General Manager provides strategic and tactical leadership for their restaurant.This leader must maintain operations and drive results in his / her restaurant through people development, positive...Show moreLast updated: 30+ days ago That's why people come to Pizza Hut.It's the calling of our Restaurant General Managers to make them feel like family with smiles, teamwork and dedication.
If you're an experienced restaurant or ret...Show moreLast updated: 30+ days ago 
The General Manager is responsible for running a profitable restaurant and for making sure the restaurant meets McDonald's critical customer standards of quality, service, and cleanliness.These sta...Show moreLast updated: 22 days ago
Freddy's is looking for managers who are passionate about guest relations, employee development and business growth.Seeking an Assistant General Manager candidate with an understanding of sales, pr...Show moreLast updated: 22 days ago
General Manager (GM), Restaurants.The General Manager (GM), Restaurants handles the fast pace of a busy food service environment, behaving infectiously enthusiastic about truly impressing our guest...Show moreLast updated: 30+ days ago
The General Manager leads a profitable growth-oriented business in a specific location ("Market Center") with full profit and loss responsibility.
A General Manager is the comprehensive operations l...Show moreLast updated: 30+ days ago
Are you ready to take the lead at one of our thriving dining establishments? Join TA Travel Centers / LV Petroleum as the.
Restaurant General Manager for Miss J's Cafe.We’re on the lookout f...Show moreLast updated: 30+ days ago Upland Square Drive, Stowe, PA.That's why people come to Pizza Hut.It's the calling of our Restaurant General Managers to make them feel like family with smiles, teamwork and dedication.If you're a...Show moreLast updated: 30+ days ago 
The General Manager (GM), Restaurants handles the fast pace of a busy food service environment, behaving infectiously enthusiastic about truly impressing our guests and displaying a sense of urg...Show moreLast updated: 6 days ago
General Managers provide the vision and leadership to all Crew, Shift Supervisors and Restaurant Managers to ensure that each customer's expectations are exceeded every visit and that the restauran...Show moreLast updated: 30+ days ago Position Type : Restaurant General Manager.Basic Purpose and Objectives of the Position : The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an i...Show moreLast updated: 2 days ago 
Now add bowling, arcade games, amazing parties, and delicious food.Our General Managers help bring this vision to life every day for guests of their centersand have a great time doing so.The Genera...Show moreLast updated: 30+ days ago Flynn Hut joined the Pizza Hut system in 2021.In 2023, we expanded internationally acquiring Pizza Hut's master franchisee in Australia with 260+ units.
Today we are the largest Pizza Hut franchisee...Show moreLast updated: 30+ days ago Freddy's is looking for managers who are passionate about guest relations, employee development and business growth.Seeking an Assistant General Manager candidate with an understanding of sales, pr...Show moreLast updated: 22 days ago 
Join the YCH Wendy’s Team and Build a Career You’ll Love!.Looking to take your career to the next level? YCH Wendy’s is a growing quick service restaurant franchise.
We’re committed to providing exc...Show moreLast updated: 30+ days ago
Are you a potential Club General Manager and ready to leave average in the past? Be a part of one of the greatest growth stories ever told in the fitness industry.
With over 45 locations currently a...Show moreLast updated: 30+ days ago
- Promoted
Restaurant General Manager - Hourly
Pizza HutPottstown, PA, USFull-time
- Promoted
- Promoted
Assistant Restaurant Manager
Pizza HutEphrata, PA, USFull-time
Assistant General Manager (Miss J's Cafe)
Las Vegas PetroleumPine Grove, PA, USFull-time
Quick Apply
General Manager
WingstopReading, PA, USFull-time
- Promoted
Restaurant General Manager
Pizza HutLebanon, PA, USFull-time
- Promoted
Restaurant General Manager (Prior Experience)
McDonald'sRoyersford, PA, USFull-time
- Promoted
Assistant Manager
Freddy's Frozen Custard & SteakburgersRoyersford, PA, USFull-time
- Promoted
GENERAL MANAGER
OnvoBlakeslee, PA, USFull-time
- Promoted
General Manager
Aramark Uniform ServicesReading, PA, USFull-time
- Promoted
Restaurant General Manager - Miss J's Cafe
Las Vegas PetroleumPine Grove, PA, USFull-time
- Promoted
Restaurant General Manager - Salary
Pizza HutPottstown, PA, USFull-time
General Manager
OnvoPottsville, Pennsylvania, United States, 17901Full-time
- Promoted
General Manager
Wendy'sSchnecksville, PA, USFull-time
- Promoted
Restaurant General Manager
Taco BellGilbertsville, PA, USFull-time
- Promoted
General Manager
Bowlero CorporationReading, PA, USFull-time
- Promoted
General Manager
Pizza HutRoyersford, PA, USFull-time
- Promoted
Assistant General Manager
Freddy's Frozen Custard & SteakburgersRoyersford, PA, USFull-time
General Manager
Wendy’s - Yellow Cab HoldingsTrexlertown, PA, USFull-time
- Promoted
General Manager
Crunch FitnessPottstown, PA, USFull-time