Entry Level Customer Service

Entry Level Customer Service

Atlas Energy Solutions Inc. (NYSE : AESI) is a leading solutions provider to the energy industry. Atlas' portfolio of offerings includes oilfield logistics, distributed power systems, and the largest proppant supply network in the Permian Basin. With a focus on leveraging technology, automation, and remote operations to enhance efficiencies, Atlas is centered around a core mission of improving human beings' access to hydrocarbons that power our lives and, by doing so, maximizing value creation for our shareholders.

We're very excited about what we see in front of us, and we think you will be too so come join our team and contribute to our growth!

The Load Out Technician is responsible for remotely loading finished product shipment from the facility, entering new truck data and processing of paperwork in the case of a system failure and other duties to ensure a safe, clean, and orderly work environment. A key focus of this role is providing exceptional service and communication to truck drivers and other logistics partners to ensure smooth, professional interactions throughout the loading process.

This role is based onsite at our office in Austin, TX - $18 / HOUR!

This role is 12-hour shift that includes 2 weekends per month with overtime and generous time off.

Rotation every 3 weeks between day (6 am - 6 pm) and night (6 pm- 6 am).

Understand and execute duties for loading of trucks from a remote location

Deliver a positive and professional customer experience while managing throughput and timing.

Complete and document daily inspections, escalating any deficiencies, and ensure safe, compliant operations.

Support troubleshooting of process and equipment issues. Ensures the correct qualified individuals are involved

High school diploma or GED required

Bilingual (Spanish) is highly preferred

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Data entry skills

Good people skills, problem-solving abilities, empathy for others and a willingness to work together toward the common good.

Good written and verbal communication skills

Basic math skills

Best People and Team. Great Place to Work, Hire Vets, Top Place to Work For Austin American Statesman

Your Well-Being is a Priority. 100% covered Medical, Dental, and Vision

Invest in Your Future. 401K with company match, immediate vesting

Relax and Recharge. Paid time off (non-rotational roles), 15+ company paid holidays