Order Management Specialist (LTD)

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION

• Analyze customer orderbooks, identify actions to improve deliveries/service, coordinate the implementation of levers to improve performance while communicating status in a clear and accurate manner.
• Ensure the accurate integration of customer orders into company systems while verifying order and master data accuracy and proactively addressing issues with cross functional stakeholders.
• For assigned scope, ensure accurate order integration and cleanliness of the NAM WHS orderbooks, from initial order intake through shipment.

KEY RESPONSIBILITIES

• Within assigned business scope, develop and implement account specific set-up, services, and processes in line with customer needs, as well as WHS strategic priorities and policies
• To ensure the order profiles are maintained in compliance with all WHS account requirements, relevant adidas policies, and to support regular monitoring
• To be accountable for the full cleanliness of the aged, prior, and too late to cover orderbook in order to reflect accurate demand signals for accounts in scope.
• To interact with Supply Chain, GBS and Tech teams to enable the continual flow of delivery notes through diligent order Management processes, in order to achieve monthly financial targets.
• To support the compliance of terms with our Trade Terms and policies with customers in scope.
• To ensure proper administration, documentation, and financial reconciliation of the customer base
• As needed, manually enter booking, reorder & clearance orders accordance to company policies
• Enter return, cancellation & claim requests
• Support any changes in global Policies, ERP Systems and Processes within NAM WHS Order Integration and Management.

KEY RELATIONSHIPS

• Sales Operations + Development, Supply Chain WHS Excellence, Orderbook Fulfillment, Launch Fulfillment, Tech, HR, Global Business Services (GBS)

KNOWLEDGE, SKILLS, AND ABILITIES

• Proficiency in systems expertise, specifically related to ERP systems such as SAP AFS and analysis tools (PowerBI, Excel, Tableau)
• Process transactional data accurately
• Works independently with strong organizational skills
• Demonstrates a sense of urgency and ownership
• Strong team player with proven ability to work cross functionally to achieve goals and objectives

REQUISITE EDUCATION AND EXPEREINCE / MINIMUM QUALIFICATIONS

• 2 years or more related experience; or equivalent combination of education and related experience
• Minimum of 1 year of experience in a role involving direct interaction with external or internal customers
• adidas offers robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage, adoption, with surrogate and fertility support, short and long-term disability, and basic life and AD&D insurance, which can be supplemented with employee-paid coverage. Employees are able to enroll in adidas’ k plan and Stock Purchase Plan with employer match. Full-time employees are eligible for education assistance and generous Leave policies including 12 weeks of paid parental leave.
• Employees are eligible to earn an annual bonus based on both company and personal performance. Employees accrue prorated flexible time off in the amount . hours per day that increases with years of service, twelve paid holidays throughout the calendar year and Service Time Off during milestone years.
• At adidas we offer a Hybrid work policy which requires attendance in the office Monday through Thursday, with the flexibility to work remotely on Friday each week. For work requiring a high degree of collaboration or an in-person presentation, in-office attendance is required even on Friday. The working location of this position is Portland, OR.
• Though our teammates hail from all corners of the world, our working language is English.