Payment Processing Specialist

Job Description

Job Description

Hire Connections is actively interviewing for Transaction Servicing Specialist with one of our long-time clients located in beautiful Greenwood Village. This is an opportunity with a National financial firm that has an amazing company culture, embodies team spirit and not only promotes but encourages upward mobility. If your career is on the financial path and you are looking for an exciting new career with exponential growth opportunities, please contact the office at 303-893-2600 as we’d be happy to arrange an interview.

• This role is fully onsite

Provides customer support to our client's internal and external customers. Processes financial transactions (such as checks and ACH requests) with attention to detail and a high level of quality. Works in a team environment with the ability to prioritize tasks to meet daily deadlines. Seeks to learn and implement process improvement best practice methodology and root cause analysis best practice when working on business and customer issues.

Essential Duties and Responsibilities :

1. Responds to customer calls related to financial inquiries and technical assistance requests.

2. Utilizes case tracking system to track and follow up on customer inquiries.

3. Executes transactions in accordance with instructions from internal and external customers.

4. Processes audit confirmations and / or calculates leasing contract buyouts.

5. Completes specialized customer-specific reporting.

6. Resolves problems in accordance with established expectations.

7. Serves as “Mission Critical Personnel” for business continuity and reduced staffing scenarios.

8. Supports two or more of the products and services provided by our client.

9. Process domestic and international wires (incoming and outgoing)

10. Revewi check postings and making any corrections as needed

11. Process ACH and check exceptions

12. Record and upkeep entries to the accounting system and cusomter clearing accounts

14. Utilizes a ticketing systemto initiate or receive work requests

Other Duties and Responsibilities :

1. Provides support for non-processing projects and initiatives.

2. Performs other duties as assigned.

Basic Qualifications :

1. High School diploma or equivalent.

2. Two (2) or more years of experience, preferably in banking or financial services; or appropriate combination of education and experience.

Other Qualifications :

1. Associate’s or Bachelor’s degree in accounting, finance, business administration or relevant discipline preferred.

2. Strong organizational and time management skills.

3. Excellent attention to detail and customer service orientation.

4. Ability to solve problems and identify when to escalate issues.

5. Excellent verbal and written communication and interpersonal skills.

6. Ability to interact with and appropriately engage internal and external customers and others at all levels in the organization.

7. Ability to work independently as well as collaboratively in a team environment.

8. Demonstrated skills in Microsoft Office applications (Outlook, Word and Excel).

Company Description

HIRE CONNECTIONS serves primarily the greater Denver Metro area. We are locally based and a female-owned business. Our approach to employment is progressive by understanding the specific and personal needs of what makes a great CONNECTION.

With over 50 years of staffing experience and 20 years of continued growth within the life of Hire Connections, we will elevate your level of staffing expectations and career choice opportunities.

Company Description

HIRE CONNECTIONS serves primarily the greater Denver Metro area. We are locally based and a female-owned business. Our approach to employment is progressive by understanding the specific and personal needs of what makes a great CONNECTION. \r\n\r\nWith over 50 years of staffing experience and 20 years of continued growth within the life of Hire Connections, we will elevate your level of staffing expectations and career choice opportunities.