Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award-winning team!
We provide our employees with the following tools and resources to be successful :
- Training
- Tuition assistance
- Employee stock purchase plan
- Outstanding benefits package (Medical, Dental and Vision, plus much more!)
- 401(k) with match
- Competitive wages
- Paid time off
- 10 paid holidays
- Work schedule : M-F, day shift
Ginop is seeking a full-time Service Writer for our Alanson, MI branch. This position will ensure the work order process is managed and completed in an efficient and accurate manner. The goals are to assist the service manager throughout the workday and take care of our customer and technician needs. The primary responsibilities of the position consist of, but are not limited to :
Greet customers and answer customer calls in a courteous manner.Will periodically call customers to provide updates or obtain additional information from them.Presents services and product options to customers in a clear and compelling way.Assists with processing and filing warranty claims in a timely and accurate manner.Record customer equipment information including a clear description of needed repair.Develop cost and time estimates for repairs and maintenance.Act as primary point of contact for repairsMaintain accurate records of services performed and parts used.Process basic billing of above servicesFollow up with other inter-company departments on open issues.Incorporate Alta's Guiding Principles into daily activities.Performs other duties as assigned.Consistent, regular, and reliable attendance including being ready for work at the designated start time.Qualifications :
A high school degree / GED required.Previous billing and customer service experience is a plusMust have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus.Possess excellent verbal and written communication skills.Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers.Language Skills - Intermediate : Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.Mathematical Skills - Basic : Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.Reasoning Ability - Basic : Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.Physical Demands / Work Environment :
Physical / Sensory Functions : Regularly will use sit, use hands, talk / hear; Frequently will reach with hands; Occasionally will stand, walk,climb or balance, stoop, kneel, crouch or crawl, taste / smell.Lift and / or Move Functions : Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds.Work Environment : Regularly will work near moving mechanical parts, exposed to fumes or airborne particles.About Alta :
Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles : Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.
Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law.
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