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Jobs via Dice is hiring : User Experience (UX) Researcher - Customer Insights & A

Jobs via Dice is hiring : User Experience (UX) Researcher - Customer Insights & A

MediabistroBothell, WA, United States
2 days ago
Job type
  • Full-time
  • Temporary
Job description

User Experience (UX) Researcher - Customer Insights & Analytics

Job posting originally dated 10 / 01 / 2025. Onsite position in Atlanta, GA, USA. Employment Type : Temporary, Full-Time. Work Model : Onsite. Estimated duration : 39 months. Salary : $45.00 - $60.00 per hour.

Location : Atlanta, GA. Industry : Telecommunications. Hiring Organization : Rose International. Job Number : 489353.

Overview

Senior-level UX Researcher focused on customer insights and analytics to support consumer marketing and product decisions.

Responsibilities

  • Gather customer data to maintain a current view of production customer experience and friction points.
  • Use qualitative, quantitative, and competitive data in a multi-faceted research approach.
  • Monitor customer experience health with available metrics and keep the team informed.
  • Evaluate experiences to ensure alignment with defined strategies.
  • Roll data points into compelling point-of-view documents and communicate learnings to designers, strategists, researchers, and product owners.
  • Employ online research tools, design thinking methods, and quantitative research methods.

Qualifications

  • Skilled in CX Survey Design and CX Analytics.
  • Expert experience in Qualtrics XM, Microsoft Excel, and PowerPoint.
  • Experience with multivariate statistics and tools like SAS, R, Python.
  • Direct experience in telecom customer-level purchase / behavioral data analysis is highly desirable.
  • Self-starter with excellent analytic skills and proven individual contributions to successes.
  • Ability to work collaboratively with resources within the Consumer Insights group.
  • Strong client-centric mindset with the ability to build rapport and credibility.
  • Excellent communication and presentation skills.

    • Required and Preferred

  • Current location near Atlanta, GA (onsite presence required).
  • Bachelor's Degree preferred.
  • Experience in CX surveys (Qualtrics XM) and analytics tools (SAS, R, Python).

    • Legal and Benefits

  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran status, or any other characteristic protected by law.
  • Equal Opportunity Employer. California pay equity information available as applicable.
  • Onsite-only requirement for this role; C2C not available.

    • Notes : Position start dates and duration are estimates and may be adjusted based on client needs. If you need assistance during the application process, contact Rose International HR.

    Additional roles listed for reference : User Experience Internship (Summer 2026 - Hybrid / In-Office); Senior UX / CX Research Consultant – Hybrid USA; Senior UX / CX Research Consultant – Hybrid USA; WorkForce Software Senior User Experience Designer; Staff, User and Service Experience Product Manager (ServiceNow); Sr Manager, Digital Experience and Insights - Hybrid / Atlanta.

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