Patient Account Representative

Patient Account Representative

The Patient Account Representative explains and comprehends a patient's EOB (Explanation of Benefits). Working under general supervision, this role is responsible for collecting, and posting payments to a patients bill. This role anticipates and acts on the needs of customers to enhance the patient experience. The schedule for this position is Monday-Thursday - 8 : 00am-3 : 00pm, Friday - 8 : 00am-2 : 30pm.

Responsibilities include :

• Coordinating insurance verification, authorization and patient payment responsibility.
• Verifying accounts within two business days from evaluation or day prior to first treatment visit and securing pre-authorizations according to timely filing requirements.
• Documenting verification, authorization and patient payment responsibility information on all accounts and completing accurate and timely documentation as required by each payor in the computer information system and in the patient chart.
• Identifying cases with less than adequate coverage.
• Assisting with patient billing concerns and directing to financial counseling if unable to assist. Identifying coverage and payment options available and communicating information to patient.
• Analyzing account information notes, dates of service, chart information and taking appropriate actions according to payor requirements in order to ensure reimbursement.
• Initiating contact with payor, referral source, third party and follow up with identifying and resolving reimbursement issues.
• Performing other duties as assigned.

Education :

Required : High School Diploma or equivalent.

Experience :

Required : 3 years of experience.

Licensure / Certification / Registry / Listing :

Equal Opportunity Employer At Cone Health, we strive to create a welcoming atmosphere that celebrates a diverse and unique workforce. We believe in offering equal opportunities for employment to all applicants and employees, regardless of their race, religion, age, sex, sexual orientation, gender identity, veteran's status, ethnicity, national origin, disability, color, or any other characteristic protected by law. Our hiring and employment choices are based on each individual's qualifications, skills and performance. We believe that by embracing the diversity of our team, we can better serve our patients, communities and each other.