Customer Success Coordinator

Job Description

Job Description

This is a great entry point to Allego’s award winning Customer Success team for someone who is friendly, tech savvy and values being part of an evolving, amazing team.

Allego’s Customer Success Coordinators are highly motivated and organized, extremely detail-oriented, not afraid to ask questions, positive and engaging, and can multi-task while meeting deadlines.

Are you a curious and passionate professional? Are you quick to learn and enjoy being challenged? Do you love helping customers? Are you excited by the potential to be part of building something great?

If you are, then we want to meet you!

What you’ll do if you join the Allego Customer Success team…

• Work in partnership with Directors to support new client implementations and provide post implementation support
• Provide customer support via email and phone
• Act as a knowledge expert for the Allego platform
• Deliver Success Acceleration Services that includes execution and configuration activities designed to increase user adoption and engagement sa well as supplemental content creation and transformation
• Work with Allego Product and Product Development teams to escalate and manage the resolution of client issues and problems
• Host live office hours training sessions for new and existing customers
• Manage and track customer interactions via Salesforce.com and ChurnZero

Requirements

Compensation range : $50,000-$75,000

Benefits

Allego offers a comprehensive and competitive benefits program that enables employees to choose the

benefits that best fit their needs and the needs of their families. Full-time new hires are eligible for most benefits on the first day of employment. The following is a summary of the benefits offered to Allego

employees.