Job Description
Job Description
Who We Are
The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities.
The Road Home is an Equal Opportunity Employer
Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.
We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.
BENEFIT SUMMARY
The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours / week)
- Health Care Plan (Medical, Dental & Vision)
- HSA, FSA, HRA (We reimburse part of your deductible!)
- Retirement Plan (403B with TRH contribution and match)
- FREE Life Insurance for employees
- Paid Time Off (Vacation, Sick & 12 Public Holidays)
- One Floating Holiday Per Year
- Free Short Term & Long Term Disability
- Employee Assistance Program
- Free Training & Development
- Tuition Assistance for a wide variety of classes!
- Public Service Loan Forgiveness (PSLF) qualifying agency
Job Summary
The Facilities Supervisor will oversee the daily maintenance and repair of property, physical buildings, and equipment of the Resource Centers. The Supervisor will ensure appropriate staffing levels for day and swing shifts of the facility and will manage a team of custodial, maintenance, and warehouse staff, including conducting interviews, hiring, and training.
The Supervisor will ensure all cleaning, maintenance, inventory control, and other tasks related to facility maintenance are carried out in accordance with agency procedures and through a Trauma-Informed lens. The Supervisor will coordinate the cleaning and maintenance services provided by onsite staff or through sub-contracting with Advantage Services (or others). The selected candidate will provide oversight for warehouse operations including inventory control and accountability of tools and equipment.
The Supervisor will assist the Facilities Manager in developing policy and procedures regarding facility operation and maintenance. The Supervisor will attend weekly meetings with the Facilities Manager and will meet bi-weekly with the custodial staff.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.This is an in-person position.Location
Family Interim Non-Congregate Children Housing (FINCH) Reports to
Facilities Manager Position Status
Full-Time Shift
Monday-Friday, 40 Hours, Flexibilty for after-hours as needed Pay Grade and Starting Rate
Grade 7 / $20.04 FLSA Status
Exempt
Essential Duties and Responsibilities
Perform general maintenance, repairs, and minor construction across the resource center property.Develop and implement a preventative maintenance program with the Facilities Manager.Conduct routine inspections and maintenance of building systems and equipment.Manage inventory and procurement of office, custodial, and maintenance supplies.Coordinate with vendors and agencies for equipment servicing and supply distribution.Manage waste disposal systems and pest control in coordination with vendors or partners.Prioritize and respond to incoming work orders efficiently.Maintain warehouse and shop operations, ensuring cleanliness and regulatory compliance.Keep outdoor areas clean, including trash removal and power washing.Maintain landscaping, sprinkler systems, and ensure grounds are presentable year-round as applicable.Ensure winter safety through snow removal and de-icing of sidewalks and parking lots as applicable.Safely operate agency vehicles and equipment; serve as backup driver when needed.Support agency events, trainings, and emergency drills; assist with donation procedures.Follow all safety, sanitation, and security protocols to ensure a safe environment.The Facilities Supervisor is expected to support the maintenance, custodial, and housekeeping team in a variety of activities and projects as needed. The position requires flexibility and willingness to occasionally take on tasks outside of the routine daily operation.Other duties as assigned.Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply.Supervisor Duties and Responsibilities
Model trauma-informed leadership in all interactions with staff and guests.Provide clear, constructive feedback to staff regularly, fostering growth and accountability.Hire, train, mentor, and support team members through hands-on guidance and resource sharing.Delegate tasks effectively while ensuring equitable distribution of workload.Resolve conflicts promptly and professionally, using de-escalation techniques and leading difficult conversations with kindness and directness.Uphold agency policies consistently and lead by example.Conduct regular one-on-one meetings with employees to exchange feedback, actively listen, and address professional development needs.Develop and implement performance improvement plans and other corrective actions when needed, with measurable goals, equipping staff with the tools and guidance to achieve success.Collaborate cross-departmentally to align team goals with organizational mission.Monitor and ensure completion of all mandatory training, while maintaining accurate participation records.Track and report on team performance metrics (attendance, outcomes, etc.), as needed.Perform employee evaluations as scheduled, offering actionable feedback and tailored support.Advocate for staff needs while balancing operational priorities.Promoting Best Practice
Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission.Maintain healthy boundaries using trauma-informed approaches in all interactions.Must pass a pre-employment background check and drug screening.Education and Experience
Bilingual in Spanish preferred.Experience working with diverse and / or vulnerable populations is preferred.Three years of the following experience preferred :Minimum of three years’ supervisory or managerial experience.Basic understanding of commercial HVAC, plumbing, and electrical.Commercial building equipment upkeep and repair.Material / equipment management and inventory control.Proficient in building maintenance trades.High school diploma / GED required.Completion of vocational / technical school preferred.Skills and Expectations
Ensure quality assurance, accurate record keeping, and effective budgeting for maintenance needs.Communicate effectively, professionally, and compassionately, using a Trauma-Informed Care approach.Demonstrate cultural sensitivity and contribute to diversity and inclusion efforts.Adapt to changing priorities with flexibility and a strong work ethic.Maintain positive relationships with guests, staff, vendors, and community partners.Uphold confidentiality, enforce standards, and solve problems creatively.Excellent customer service skills and handling difficult situations.Ability to work independentlyStrong interpersonal skills and ability to work with diverse populations.Use basic computer programs (email, spreadsheets, and more) and have basic computer skills.Ability to accept supervision, direction, and feedback with openness.Be reliable, dependable, and consistent in attendance.Physical and Equipment Requirements
Ability to lift and move heavy items up to 50 pounds.Ability to sit, stand, and move for at least an hour at a time or more.Ability to bend, squat, kneel, twist, push, and pull to perform job functions.Ability to safely climb stairs, ladders, and step stools.Ability to operate equipment and machinery, as needed.Must be at least 21 years old, have a valid, unexpired driver’s license, and the ability to drive a vehicle, as needed.Powered by JazzHR
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