Billing Service Specialist

Billing Service Specialist

Key Objectives :

Premium collections and resolution of disputes and premium differences to maintain open receivables to a current status and increase cash flow.

Responsibilities :

• Monitor and pursue collections of unpaid receivables and take appropriate actions to resolve balances in a timely manner.
• Reconcile more challenging premium differences and disputed transactions within current month.  Work with the various business units and agents to resolve differences.
• Initiate and review receivable documents throughout the month to ensure all collectible balances and aged items have been addressed and will clear prior to month end closing.
• Collect all payments due in accordance with and within the Chub credit term guidelines.
• Provide customer service support to our internal and external customers to resolve any open queries regarding premiums due.
• Provide monthly status reports to Team Leader / Manager in support of receivable analysis reporting.  Report to include any outstanding delinquent collectible balances, aged, and backdated items for assigned brokers / agents across business lines.
• Investigate and resolved disputed items, reconcile balances as required, follow up on corrective action until balance is resolved.
• Completed disbursements, journals, and other accounting functions as dictated by Accounting Best Practices.

Reporting Relationships :

Bachelor’s Degree or equivalent work experience in finance or accounting.

Excellent organizational, time management and planning skills required.

Ability to recognize and adapt to changing priorities and workflows as needed.

Technical proficiency and experience in working with electronic inquiry systems, Excel, Microsoft Word and other applicable electronic tools.

Willingness to display a positive, energetic and enthusiastic approach to daily work assignment.

Demonstrate the ability to interact with agents, brokers, production and processing offices working to research and resolve problems.

Ability to communicate well both verbally and in writing

Demonstrate the ability to work independently with minimal supervision.

Demonstrate the ability to identify work processes that will enhance productivity.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.