Overview
Temporary Support Associate – Coach, Smithfield, NC, US. Coach is a global fashion house founded in New York in 1941. As part of the Tapestry family, we are committed to innovation and inclusion. Visit Our People page to learn about Tapestry's commitment to equity, inclusion, and diversity.
Responsibilities
Sample of tasks required of role :
Cash Wrap
- Greet the customer with a smile and eye contact and offer your name
- Interact genuinely and naturally with the customer
- Read cues and determine customers' needs
- Conduct email / name capture where permitted by law
- Maintain accuracy when operating POS
- Maintain cash wrap organization and cleanliness
- Suggest multiple add-ons and sell gift cards
- Maintain cash and POS media accurately and in compliance with Coach policy
- Create lasting impression by thanking the customer and providing a reason to return
- Represent Coach brand appropriately
Stockroom / Warehouse
Receive shipment and transfersNotify Store Management when new product arrivesScan cartons / transfers, verifying store information is correctCommunicate all discrepancies to Store ManagementProcess shipment / transfers according to Coach standards and timeframesOrganize and clean stock room daily; include offsite / remote warehouse as applicableShift / organize product in the stockroom; react to sell-through and make room for new productManage stock levels / product ownership in back-of-house and on the sales floorPrepare and conduct regular cycle counts, as directedParticipate in store physical inventory counts, as scheduledMaintain Company Loss Prevention standardsSales Floor
Regularly analyze sales floor to assess replenishment needsReplenish sales floor / assigned zoneReact to sell-through and execute visual merchandising needsSupport sales floor activities, as directedCommunicate information about price points, features / benefits, color and stock availability to customersRespond to customer requests confidently; partner with sales team or Store Management when neededOur Competencies for All Employees
CourageProvides direct, actionable feedback when needed and addresses issues promptly
CreativityGenerates new and unique ideas and connects unrelated notions
Customer FocusDelivers on customer expectations and builds trust
Dealing with AmbiguityAdapts to change and makes decisions with partial information
Drive for ResultsConsistently aims to exceed goals
Interpersonal SavvyBuilds rapport across levels and roles
Learning on the FlyLearns quickly from new problems and adapts
Our Competencies for All People Managers
Strategic AgilityAnticipates future trends and crafts credible strategies
Developing Direct Reports and OthersProvides challenging tasks and development opportunities
Building Effective TeamsFosters teamwork and open dialogue
Equal Opportunity & ADA
Coach is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and are not influenced by protected characteristics. Tapestry will provide reasonable accommodation for applicants and employees with disabilities or religious beliefs. If you require accommodation, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com
Visit Coach at www.coach.com.
Job Segment : Temporary, Outside Sales, Merchandising, Sales Support, Contract, Sales, Retail
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