AI Operations Engineer

Centria's AI Operations Engineer will be the technical expert responsible for the day-to-day health and long-term stability of our AI agents. They will be a key player in ensuring our AI solutions are always available, secure, and performing optimally. This is a hands-on role that requires a blend of development, systems management, and on-call support to keep our innovative products running smoothly.

Responsibilities

• Manage and update integrations with critical third-party services, including VAPI, Twilio, OpenAI, Azure AKS, Gemini, and Google Workspace, to ensure continuous functionality and performance.
• Act as a first responder for our AI solutions. This role will be responsible for triaging, diagnosing, and resolving errors and incidents, often under tight deadlines.
• Proactively identify system weaknesses and develop fault-tolerant, self-healing systems to minimize downtime and manual intervention.
• Collaborate with development teams to revise and optimize generative prompts, improving the quality and relevance of our AI agents' outputs.
• Enforce and guarantee conformance to data security policies, including strict adherence to HIPAA regulations across all AI systems and data flows.
• Actively monitor the health and performance of AI systems, models, and infrastructure. Proactively identify potential issues and implement preventative measures to ensure system reliability and uptime.
• Provide on-call support during the AI agents' operational windows, which may extend beyond typical business hours, to ensure uninterrupted service for our clients.
• Create and maintain high-quality, clear, and discoverable documentation for all systems, integrations, and operational procedures to facilitate knowledge sharing and team efficiency.
• Compliance with Centria's Code of Conduct, policies and procedures, and Federal and State laws.
• Responsibility to report violations of Company policies or the Code of Conduct.

Required Qualifications, Skills, and Knowledge

Bachelor's degree in Information Technology, Computer Science, or a related discipline

Working Conditions

REMOTE

Physical Requirements

While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting most of the day as well as walking and standing periodically. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.

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