Service Writer Job at Boatersworld in Lake Placid

Overview

Boater’s World Marine Centers is a rapidly growing full-service dealership group with locations across Florida, Georgia, and Texas. We offer a full range of boats, parts, service, and exceptional customer care for boating enthusiasts of all kinds. Our team is made up of passionate marine professionals who take pride in what they do and who they serve. As business continues to thrive, we’re expanding our service department in Lake Placid and looking for a Service Writer to help support our growth.

If you enjoy working in a fast-paced, customer-first environment and are excited to be part of a team where your contributions make a direct impact, this is a great opportunity to grow your career with a company on the rise.

About the Role

This position plays a key role in the customer experience by serving as the communication bridge between customers and the service team. The Service Writer ensures repair needs are accurately documented, customers are kept informed, and repair orders are managed with professionalism and efficiency. You’ll be part of a service department that prides itself on integrity, teamwork, and a strong work ethic.

Key Responsibilities

Customer Experience

• Welcome customers and support them with a professional, friendly attitude
• Build trust by listening to customer concerns and offering clear, helpful communication
• Collaborate across departments to ensure smooth customer interactions
• Keep workspace clean and organized
• Communicate customer service opportunities or concerns to management

Service Writing

Additional Responsibilities

Qualifications

Working Conditions

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