Customer Service TechnicianGlobal Technical Talent • Bangor, ME, United States

Customer Service Technician

Global Technical Talent • Bangor, ME, United States

2 days ago

Job type

Full-time

Job description

Primary Job Title :

Customer Service Technician

Alternate / Related Job Titles :

Desktop Support Technician
IT Support Specialist
Technical Support Analyst

Location : Bangor, ME

Onsite Flexibility : 100% Onsite

(Uses state vehicle for most inter-office travel; occasional personal vehicle use with mileage reimbursement.)

Contract Details :

Position Type : Contract

Contract Duration : Not specified

Start : As Soon As Possible

Job Summary :

The Customer Service Technician provides technical support, customer service, and desktop computing assistance across multiple state office locations. This role supports hardware, software, inventory control, troubleshooting, and end-user support activities, ensuring reliable and efficient daily operations.

Key Responsibilities :

Assist with testing, implementing, and coordinating upgrades, software changes, and new products.

Recommend technical and functional improvements to enhance system performance.

Participate in performance and volume analysis, identifying areas for improvement.

Provide accurate, timely answers to general use and environment questions.

Serve as the primary point of contact for technology support and services.

Support the integration between business functions and technology needs.

Deliver desktop computer support including installation, configuration, and maintenance.

Communicate and coordinate service outages and related updates.

Attend bi-weekly team and problem-review meetings.

Manage retirement and disposal of obsolete / broken computer equipment.

Coordinate procurement and installation of new hardware and software.

Manage virus protection software across departments.

Support software patching and upgrade activities.

Provide input for technical documentation and training materials.

Ensure all work is properly documented for future reference.

Follow quality standards and ensure reliable backups are performed.

Proactively address customer needs with strong communication and service orientation.

Evaluate and recommend purchases of computers, network equipment, peripherals, and software.

Investigate user issues, identify root causes, test solutions, and implement fixes.

Install, configure, and maintain PCs and related equipment including modems, CD-ROMs, disk drives, and printers.

Assist in troubleshooting system, application, and network issues.

Develop and deliver training for system users.

Identify utilization patterns and perform availability / performance assessments.

Collaborate effectively within a team environment.

Communicate clear and accurate status updates.

Required Experience :

Customer service experience

Desktop support experience

Inventory control experience

Ability to work in a team environment

Strong written and verbal communication skills

Nice-to-Have Experience :

Experience coordinating hardware / software installations

Training and documentation support experience

Familiarity with virus protection programs and patching processes

Required Skills :

Customer service

Desktop support

Inventory control

Preferred Skills :

Software installation and patching knowledge

Basic network troubleshooting

Technical documentation abilities

Additional Skills :

Ability to investigate and resolve user issues

Strong problem-solving approach

Ability to evaluate and recommend hardware / software purchases

Experience coordinating service outages and communication

Ability to maintain accurate documentation

Strong organizational skills

Benefits :

Medical, Vision, and Dental Insurance Plans

401k Retirement Fund

About the Client : Not specified.

About GTT :

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with major life sciences, biotech, utility, and retail organizations across the U.S. and Canada. We look forward to helping you land your next great career opportunity!

Job Number : 25-28690

#gttic #gttjobs

Create a job alert for this search

Customer Service Technician • Bangor, ME, United States

Related jobs

Earn up to $25 per survey Online Survey Taker (Hiring Immediately)

Earn Haus • Orono, Maine, US

Full-time +1

We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show more

Last updated: 30+ days ago • Promoted

Customer Service Representative - 50k-60k / Year - Work From Home

Spade Recruiting USA • Old Town, Maine

Remote

Full-time

Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...Show more

Last updated: 30+ days ago • Promoted

Entry Level Floral Merchandiser

Falcon Farms • Sedgwick, ME, US

Full-time +1

JOIN FALCON FARMS AS A PART-TIME FLOWER MERCHANDISER!.Various locations within your territory.This is your chance to join one of the most recognized companies in the floriculture industry and be pa...Show more

Last updated: 5 hours ago • Promoted • New!

NSI Paid Skilled Trade Intern

Orbis, inc. • Castine, Maine, United States

Internship

Quick Apply

NSI Paid Skilled Trade Training Program.The Naval Shipyard Institute is a Paid Trade Skill Training Program, consisting of 6 weeks of paid training at Maine Maritime Academy followed by 8 weeks of ...Show more

Last updated: 30+ days ago

Maintenance Technician

Asset Living • Orono, ME, US

Full-time +1

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide.Founded in 1986, Asset Living has decades of experience delivering exceptional value ...Show more

Last updated: 30+ days ago

SALES - Starlink Installation Pros - Work From Home

WebProps.org • Old Town, ME, US

Remote

Full-time

Quick Apply

Are you overwhelmingly positive? Do you consider yourself a creative problem solver?.FIGURE opportunity you've been looking for. We provide the leads, you just bring the heat! Currently we are avera...Show more

Last updated: 30+ days ago

Technical Support Technician

GoNetspeed • Bangor, ME, United States

Full-time

Here at GoNetspeed, we believe in the power of connectivity.We believe that life doesn't wait for us to catch up.We believe that providing the fastest and most reliable Internet to the communities ...Show more

Last updated: 18 days ago • Promoted

Customer Service

Lowes • Cardville, ME, United States

Full-time

Job Title : Customer Service Representative.As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, ...Show more

Last updated: 23 days ago • Promoted

Dentist - Job Location : Australia or New Zealand - Relocation Bonus

Abano USA • Veazie, ME, USA

Permanent

Your key responsibilities include : .Maintaining accurate patient records and adhering to .Australian dental regulations and best practices. Flexibility : While we try hard not to change plans, sometim...Show more

Last updated: 30+ days ago • Promoted

Building & Grounds Maintenance Worker - Custodian

Maine Maritime Academy • Castine, ME, United States

Full-time

Employee performs simple, manual tasks necessary to maintain cleanliness, an orderly appearance,.Academy grounds, roads, walks, and buildings. Essential” during emergency weather events and other ma...Show more

Last updated: 30+ days ago • Promoted

Customer Service Representative

Circle K • Orono, ME, US

Full-time

Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car...Show more

Last updated: 30+ days ago • Promoted

Janitor (Part-time)

Germrip • Bradley, Maine, United States

Part-time

Quick Apply

Government Road, Bradley, Maine.Semi-Annual services will be provided, at a minimum, two times a year.STANDARD OFFICE CLEANING : SWEEP, MOP, VACUUM, DUST, TAKE OUT GARABGE, CLEAN RESTROOMS.ONCE A MO...Show more

Last updated: 30+ days ago