REPORTS TO
Chief Clinical Officer
MANAGEMENT RESPONSIBILITY FOR
Education and Training Team
ABOUT THE POSITION The Senior Director of Education & Training will lead the education and training function across the organization. This branch of the organization serves to educate both internally and externally about suicide prevention , intervention and postvention through training , workshops and community events. These are provided for any group, including, but not limited to youth, adults, and older adults. Internal training includes oversight of helpline training for all of our crisis programs. Workshops occur in a variety of settings, such as schools, corporations, non-profit organizations, and many others.
The Senior Director's role is to oversee this department, ensuring programmatic leadership to its staff, as well as develop new training and curriculums that reflect best practices in suicide prevention , intervention and postvention and help Samaritans reach new audiences.
KEY RESPONSIBILITIES
Strategic Leadership
- Develop and implement the organization's training strategy to support suicide prevention , intervention and postvention goals , and service delivery standards
- Identify emerging trends, research, and evidence-based practices in suicide prevention, intervention and postvention and integrate them into training programs
- Collaborate wit h leadership to align training initiatives with organizational objectives and funding requirements
- Develop and implement plans and objectives for the department in an effective and innovative fashion
Education & Training
Plan and design curricula for educational programs for varied audiences; research and define educational goals, objectives , and methodologies to meet program goals and best practices in mental health and suicide prevention, intervention and postventionEnsure training content is trauma-informed, culturally competent, and compliant with relevant regulations and guidelines (e.g., national suicide prevention standards, accreditation requirements)Deliver and train the team to deliver high-impact training sessions and presentations when needed, in-person and virtuallyDevelop and implement initiatives to target specialized populations, geographic communities, and the adaptation of curriculum for different groupsLead efforts to have Samaritans training materials approved by the Best Practices Registry at the Suicide Prevention Resource CenterOperations
Participate as a senior member of the agency's program management teamOversee daily operations of the education and training teamMust be able to evaluate problems accurately and resolve conflict by displaying good, sound judgmentAssess and report progress to leadership team, senior leadership team, and Board of Directors in meeting department objectivesManage department staffing needs ( e.g. interviewing, hiring, new hire and ongoing training, annual evaluations, etc.)Participate in budget development and monitoring of expensesQuality Assurance & Evaluation
Establish and monitor training quality standards, including pre / post evaluations, participant feedback, and performance metrics.Ensure ongoing improvement of training methods and materials based on evaluation results and new researchEnhance virtual programs and seek out adequate technology to support all aspects of programmingMaintain compliance with external regulations and internal policiesMaintain up to date certification in evidence-based practices and programsManagement
Supervise and mentor training staff, contractors, and volunteer trainersStrong understanding of HR practices related to hiring, effective supervision, andBuild trainer capacity through coaching, professional development, and performance feedbackStakeholder Engagement
Maintain relationships with partner organizations, funders, and community stakeholders to expand training reach and impactRepresent the organization at conferences, coalitions, and public eventsCommunity R elations & Communication
Serve as a representative for Samaritans in the communityEstablish, maintain and foster partnerships with relevant agencies and organizationsFacilitate communication and maintain relationships with stakeholders, promote awareness of community education programs and servicesEstablish Samaritans as a thought leader in the field of suicide prevention through participation in conferences, papers, presentations etc .REQUIREMENTS
Some travel for workshops, trainings, and industry related conferencesLifting / moving of supplies and being outdoors, sometimes in inclement weather, for eventsFlexibility in working hours appropriate to meet organizational goals is requiredSuccessfully complete Samaritans' internal trainings including all helpline training for crisis programsOther duties as assigned by supervisorKEY QUALIFICATIONS
Minimum of seven years of professional experience in a social service agencyMinimum five years of professional and managerial experience in the mental health field with a focus in curriculum design and delivery requiredMaster's degree in education, public health, human services or a related field preferredProven background managing large teams in high stakes environmentsFamiliarity and experience with helpline operations and metricsKnowledge of the field of suicide prevention, intervention and postventionKnowledge of curriculum development and theoryAbility to work with sensitive information and maintain confidentialityStrong communication skills, including the ability to make effective and persuasive presentations to communities, volunteers, staff, industry peers, board members, donors and others as requiredAdept at interacting with others in person, over the phone, on zoom, or via emailResolves conflicts and internal issues appropriately, ability to provide difficult feedbackProficiency in Word, Excel, and PowerPoint requiredExperience with Salesforce preferredStrong analytical thinking and organizational skillsDetail oriented and able to accomplish tasks within prescribed time framesSALARY & BENEFITS
The salary range for this position is $104,000.00– $120,000.00 annually and will be determined based on experience and skill set.
Employer matched 401(k) Plan (Safe Harbor Match- 100% up to 3%, plus 50% from 3-5% ) .Short and Long-Term Disability coverage as well as Life Insurance- Premium paid by Samaritans.Life Insurance coverage on individual employee benefit of 2x salary up to $100,000 max.Health (85% of premium covered by Samaritans for individual plan), Dental (90% of premium covered by Samaritans for individual plan) and Vision insuranceHealthcare FSA and Childcare DCA, Commuter Benefits and Employee Assistance ProgramPaid Family Medical Leave benefits- Premium paid by SamaritansGenerous Vacation (New hires start with 10 days), Sick (8 days) and Personal Time Off (5 days)14 paid holidays per calendar yearHybrid work schedule (2 days required in office / week) plus 6 fully remote work weeksMileage Reimbursement - for events and programs (not to / from work)Individual Employee driven $300 annual professional development budgetOut of state applicants will be required to relocate to Massachusetts within six months of employment and also work the same hybrid schedule as all employees.ABOUT SAMARITANS
Samaritans, Inc. is the leading suicide prevention organization in Massachusetts, providing lifesaving services 24 hours a day, 7 days a week. Samaritans envisions a world without suicide. Our mission is to prevent suicide and offer hope and support to those affected. For more than 50 years, Samaritans volunteers along with a dedicated professional staff have provided compassionate and non-judgmental support, free of charge, to callers through its Helpline, and now to texters as well.
This growing organization provides prevention, intervention, and postvention services that make our communities healthier and happier, and reduces the stigma associated with suicide and mental health concerns. We provide a working environment that celebrates the positive lifesaving work that occurs here each and every day.
Samaritans works to prevent suicide and support those who have lost someone to suicide throughout Massachusetts. Our services are free, confidential, and nonjudgmental.
We are located in downtown Boston.
Samaritans is an Equal Opportunity Employer.
To learn more about Samaritans, please visit : w ww.samaritanshope.org
HOW TO APPLY
Applications that are missing a resume or cover letter may not be consideredDisclaimer : During the course of the interview, we may inquire about sensitive topics, including the applicant's connection to suicide. We approach these questions with the utmost respect and understanding, recognizing the potential emotional impact they may have. Participation in answering such questions is entirely voluntary, and applicants are encouraged to skip any inquiries that they find uncomfortable. The purpose of these questions is solely to gather relevant information for the assessment process, and all responses will be handled with confidentiality and sensitivity. If at any point an applicant feels distressed or uncomfortable, they are encouraged to communicate their concerns to the interviewer or withdraw from answering specific questions .
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