Program Manager - Custodial Operations

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Job Summary

Responsible for maintaining the quality control program, certifications, and managing the integrity of the contract operations with the establishment of policies, procedures, practices, forms, and measurements. Assure appropriate reports are provided to management and timely communication occurs internally. Work closely with contract personnel and employees to ensure compliance with requirements of the contract. Implement and maintain a comprehensive training that incorporates best practices and trends.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

Manage contract including processing paperwork including monthly billing, ensuring files meet contract requirements, interfacing with the contracting agencies / customers as required, and preparing invoice materials and reports. Plans and schedules and functions for three contract sites, estimates contract costs, and maintains contact with customers and vendors.

Submit quotations and estimated completion dates direct to Assistant Director / Director of Operations for final approvals prior to submitting to customer.

Establish and maintain high standards in all service areas. Implement best practices and standardized procedures to improve efficiency of subordinates. Should perform Time Study Method Analysis and daily inspections to set service standards on contract work.

Manage, train, and communicate any changes to supervisors to ensure they can supervise sites independently.

Create and maintain a preventative maintenance program for all equipment. Ensure all identified staff / employees are trained and prepared to use any equipment assigned to contract

Additional Responsibilities

Maintain official contract records; to include contracts and amendments, budgets, reports, labor, and material costs, and supporting compliance data.

Establish efficient production and quality control procedures. Cross train employees for scheduling versatility.

Complete Performance Evaluations on subordinate staff members and employees and initiate requests for wage changes.

Oversee the cleanliness and safety of all off-site locations, equipment, and vehicles.

Advise Asst / Director of Operations on a timely basis, on all personnel and production-related issues.

Ensure all purchases are within approved contract budget(s).

Complete any task deemed necessary for the effective operations.

Perform other responsibilities as assigned.

Qualifications : Education, Experience, and Certification(s)

High school diploma or General Educational Development (GED) required.

Prefer two-year degree in Facility Maintenance or Business Management.

Minimum 5 years supervisory experience in custodial services required.

Experience working with people with disabilities is preferred.

Customer relations experience preferred.

Carpet and floor care experience preferred.

Must hold or be able to obtain any government required clearance levels.

Knowledge, Skills, and Abilities

Ability to discover and develop abilities.

Ability to cooperate with others.

Excellent reading and writing skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions .

While performing the duties of this job, the employee is required to sit, talk, and hear. The employee will need to walk within an office setting. The employee may occasionally lift or move office products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer - for Benefit Eligible Employees May Include :

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features :

Health coverage for you and your family through Medical, Dental, and Vision plans.

Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT :

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information