Customer Experience Manager

Customer Experience Manager

At Five Below our growth is a result of the people who embrace our purpose : We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

What Does The Customer Experience Manager Do?

Under the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty. The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations, cash management, cleanliness, safety and driving sales.

How Do They Do It?

As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Customer Experience Manager, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team.

The Customer Experience Manager is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the planet, where talented people want to grow their careersand here is how!

• Wow the Customer : Put the customer first and make a difference in people's lives
• Unleash Passion : Check your ego at the door and do what you say you will do
• Hold the Penny Hostage : Treat Five Below like your own business and hire talent that will do the same
• Achieve the Impossible : Set the bar high for self and team and make sure to take risks
• Work Hard, Have Fun, Build a Career : Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts
Key Attributes :
• Leadership
• Trainer / Developer / Motivator
• Communication
• Emerging Skill - Planning / Time Management
• Ownership Commitment
• Accountability / Delegation / Follow up
• Sales Driver / Goal Oriented
• Professionalism

Responsibilities :

This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

Qualifications :

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you coveredcheck it out today!

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information.

Position Type : Hourly

Position Starting At : $15.00

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