Overview
Join to apply for the Full Time Assistant Store Manager (Store 4416) role at GameStop
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Responsibilities
- Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations.
- Develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming.
- Ensure products are easy to see and buy, build sales by sharing product and gaming knowledge with guests, maintain a clean, organized store environment, and grow guest loyalty and repeat business.
- Supervise Sales Associates and Retail Keyholders in the absence of the Store Manager.
Essential Job Duties And Responsibilities
Provide best-in-class guest service : promptly greet guests; respond to questions / concerns quickly and courteously; inform guests of promotions; recommend additional items; apply selling behaviors during every transaction; thank guests for shopping; circulate throughout the store.Support the shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.Process guest purchases / returns using the POS system accurately and efficiently, including giving receipts and ensuring top-notch guest service.Respond to guest questions in person or on the phone; escalate issues to the Store Manager when appropriate.Promote GameStop's guest benefits (e.g., new title reservations, trade-in program, Pro Rewards).Assist the Store Manager with setting guest service expectations and training store associates in policies and guidelines.Observe associate performance and provide timely feedback; address unsatisfactory performance as directed.Provide recognition and feedback to associates; document performance in Workday / HR service management system in partnership with the Store Manager.Ensure onboarding, training, and compliance training are completed prior to shifts; understand all job responsibilities, policies, inventory control, loss prevention, safety, and ethical responsibilities.Schedule store associates considering guidelines; supervise staffing for optimum guest service; ensure adherence to guest service standards.Approve payroll, manage time off, and verify accuracy of payments.Maintain clean, organized store areas; ensure fixtures and equipment are in proper working order.Ensure Omni-Channel orders are fulfilled and shipped daily.Protect company assets through inventory control and loss prevention practices; conduct safety checks and report concerns to the Store Manager.Support the store team in meeting sales, profit, and shrink goals; complete required administrative duties.Perform store inventory counts and restock merchandise; maintain organized shelves and product placement.Balance and reconcile daily transactions in the POS; complete closeout paperwork and manage cash and deposits per guidelines.Verify shipments for discrepancies; conduct inventories and communicate issues to management.Process defects / recalls and stock pulls; ensure proper labeling and packing lists.Maintain safety awareness; address hazards and report injuries per guidelines.Assist in maintaining store records and ensure manuals are up to date.Supervise and delegate tasks to Sales Associates and Retail Keyholders in the Store Manager's absence.Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.Adhere to opening and closing procedures.Qualifications
Must provide proof of identity and eligibility to legally work in the United States.Must be at least 18 years old.High school diploma or equivalent required; associate's or bachelor's degree with emphasis in business, marketing, merchandising, or related field preferred.At least 6 months of retail management experience preferred.At least 2 years of retail sales, guest service, and / or management experience preferred.Video game knowledge preferred.Key Job Skills And Abilities
Outgoing and welcoming personality with strong people skills.Provide genuine and individualized assistance to every guest during every visit.Clear verbal and written communication and listening skills; bilingual English / Spanish preferred.Ability to work in a fast-paced environment and both independently and as part of a team.Meet performance expectations including attendance, appearance, safety, and respectful workplace.Operate POS system; possess basic math and organizational skills.Complete required paperwork properly and follow written or diagrammed instructions.Flexibility to work extended hours, including nights, weekends, and some holidays (minimum 3 days / week).Ability to manage pressure, problem-solve, be reliable, and exercise good judgment.Ability to stand and move for up to 12 hours; lift up to 30 lbs; basic physical requirements.Working knowledge of military ranks and insignia where applicable for stores located on military bases.Job descriptions are subject to change at any time based on business conditions / needs, including changes to duties, qualifications, and abilities. GameStop provides equal employment opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations are provided in accordance with the Americans with Disabilities Act and applicable state / local law.
Certain state-specific exceptions may apply.
This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
Benefits : Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions may be eligible for a bonus and / or other incentives.
Compensation : $17.80 - $21.80
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