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Site Operations Team Lead
Site Operations Team LeadInsight Global • Holly Springs, NC, United States
Site Operations Team Lead

Site Operations Team Lead

Insight Global • Holly Springs, NC, United States
21 hours ago
Job type
  • Full-time
Job description

We are seeking an Operations Manager to support a large, state-of-the-art contract development and manufacturing organization (CDMO) located in Holly Springs, NC. This facility is one of the largest end-to-end biopharmaceutical manufacturing sites in North America, specializing in large-scale cell culture production and advanced biologics manufacturing.

This is a contract position requiring daily onsite presence , working in close partnership with the customer’s hiring and people managers. The Operations Manager will lead and manage Insight Global consultants / contractors only, ensuring smooth day-to-day operations, team engagement, and process improvement. This role serves as a critical liaison between the CDMO customer , Insight Global , and Evergreen , acting as the central point of coordination to ensure alignment, communication, and collaboration across all stakeholders.

Schedule

Onsite Monday–Friday

Core hours : 7 : 00 AM – 4 : 00 PM (arrival by 6 : 30 AM)

What You’ll Do

  • Lead and Manage People :
  • Oversee scheduling and timekeeping in collaboration and alignment with customer stakeholders and the Insight Global Account Manager.
  • Conduct 1 : 1 meetings with consultants , provide job-related feedback, and report progress to the Project Coordinator (PC).
  • Maintain high morale through open communication and by planning team-building events.
  • Operational Oversight :
  • Ensure adherence to internal policies and support the creation and implementation of SOPs for consistent processes.
  • Manage access and security coordination for consultants.
  • Run orientation meetings for new hires in collaboration with PC
  • Process & Reporting Improvements :
  • Identify gaps in reporting and develop new metrics and KPIs.
  • Curate qualitative feedback into measurable, actionable data.
  • Act as a consulting partner to the customer for continuous improvement initiatives.
  • Cross-Functional Collaboration :
  • Serve as the primary liaison between the CDMO customer, Insight Global, and Evergreen.
  • Ensure consultants are supported and customer expectations are met.

Qualifications

  • 5–10 years in an operational management role, required experience in a pharmaceutical manufacturing environment.
  • Background in supporting technical operations such as maintenance, site utilities, HVAC, or instrumentation.
  • Strong understanding of industrial or facility operations and ability to communicate effectively with technical teams.
  • Proven ability to manage diverse skillsets and roles in a fast-paced environment.
  • Experience creating and implementing SOPs, policies, and process improvements.
  • Excellent interpersonal and communication skills for cross-functional collaboration.
  • Proficiency in Microsoft Office Suite and ability to develop reporting dashboards.
  • Strong problem-solving skills and ability to make decisions under pressure.
  • Ability to work onsite daily and maintain alignment with multiple stakeholders.
  • Familiarity with KPIs, performance metrics, and continuous improvement methodologies.
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    Site Lead • Holly Springs, NC, United States

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