Design Lead - Legacy Place Dedham, MA

Design Lead

The Design Lead will play a key role in expanding our design services across both retail and digital platforms. This position is responsible for mentoring and building design capabilities within the store team, empowering them to independently drive this initiative moving forward. In partnership with Store Leadership, the Design Lead will optimize the store's design space to create a distinctive and engaging customer experience that seamlessly integrates both in-store and online products, available swatches, and design best practices. By enhancing the team's design expertise, this role will help drive demand growth and elevate the overall shopping experience.

Key Job Responsibilities :

• Provide design expertise for scheduled appointments (in-store and home visits), virtual appointments, and on-demand design time.
• Ensure design services meet or exceed brand standards to maintain consistency across all touchpoints.
• Work closely with the store team to deliver an extraordinary customer experience through personalized design consultations, driving increases in Sales, Average Order Value (AOV), and Conversion.
• Assist in defining the design center's work processes, roles, and responsibilities, ensuring effective knowledge transfer to the store team.
• Continuously maintain professional and technical knowledge, staying up to date on home product details.
• Support the retail store team in varied store responsibilities, including (but not limited to) salesfloor management, order entry, visual floor sets, merchandising, reinforcement of store maintenance, processing products, and performance standards.
• Share relevant information to elevate the guest experience and engage in store meetings, training, and activities.
• Perform store opening and closing activities as needed.
• Provide actionable and specific performance feedback to the management team based on observation of the store team.
• Partner with the Store Management team to train and mentor the store team by communicating ever-inspiring product knowledge and guest experience behaviors.
• Coordinate and host guest outreach events and design classes in partnership with the corporate retail team.

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Technical Knowledge / Experience :

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If you enjoy being a part of a team, creating experiences and delighting customers, you'll love it here. If you're excited about retail, media, social, live streaming, technology, customer service, design and more, you'll find amazing projects to work on. If you want to grow professionally and learn every day, you'll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you'll be amazed at what's available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!

For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What's Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations / support throughout, please contact us at workwithus@ for assistance.

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