Case Manager

Description

Summary : The Refugee Resettlement Department at Catholic Charities Community Services provides assistance to families from diverse backgrounds who are resettling in New York City and the Lower Hudson Valley through case management, employment-based, and educational services. The Case Manager will screen prospective applicants / cases, complete the enrollment process, provide orientation and conduct comprehensive casework for the designated service period according to the specific contract guidelines.

Essential Duties and Responsibilities :

• Assess eligibility of refugees, asylees, entrants / parolees, Special Immigrant Visa holders from

Afghanistan and Iraq, and certified victims of human trafficking for program eligibility and

enrollment in the Intensive Case Management program.

requirements.

actions and timeframes to address needs and goals in accordance with program guidelines.

including follow-up, home visits, and accompaniment to social service offices.

benefits, Medicaid, housing benefits, SSI benefits, school enrollment, WIC, emergency food,

TANF benefits, HSE or ESOL classes, legal services, etc. Follow up with clients until goals have

been met.

their goals objectives, and assess and monitor progress, modifying initial service plans as

necessary.

long-term goals for client’s well-being and independence.

documents, and other services, and intervene as necessary.

throughout the service period using various internal and external databases. Write detailed case

notes in a timely manner and maintain copies of documents and reports in case files.

program guidelines within each case, program, and designation.

service providers to best serve client needs.

as assigned.

clients through coordination of cases and effective communication between team members and

departments.

Qualifications :

Education and / or experience required :

immigrants or refugees.

Skills, Licenses and / or competencies required :

to multi-task, prioritize duties, and manage time effectively.

commonly spoken by refugee populations preferred.

Position Type and Expected Hours of Work :

This is a full-time position. Days and hours of work are generally 9 : 00AM to 5 : 00PM Monday – Friday.

Additional hours may be required on occasion to meet program deadlines, or client needs.

Working conditions and physical demands required :

The demands described here are representative of those that must be met by an employee to     successfully perform the essential functions of this job.

traversing streets, ascending / descending stairs, and exposed to outside weather conditions.

time, with 40% of time spent in the field and at home visits.

Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.