Mortgage Customer Specialist

Overview

FirstSource Healthcare has immediate Full Time Work from Home positions available as Customer Service Specialist

Our employees contact homeowners to assist them in catching up on loan payments. We are committed to providing compassionate support to our customers as we help them navigate home loan payments during challenging times.

Key Responsibilities

• Identify customer questions, complaints, concerns, and overall needs.
• Handle customer complaints respectfully and professionally.
• Redirect customers to appropriate departments and teams when appropriate.
• Follow up with callers on complaint / question status, ensure resolution.
• Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction.
• Follow all communication procedures, policies, and guidelines during every customer interaction.
• Perform duties and responsibilities with our customers' satisfaction as your number one priority.

Required Qualifications

Internet speeds

20mbps down / 20mbps up

Home connectivity

Must be cable or fiber internet and wired directly to the router with Ethernet jack for connectivity to PC capability.

Additional Remote Work Requirements.

Starting wage

Starting wage : $16 per hour

Working Environment

This role may involve working with secure and confidential data, requiring adherence to strict data security and privacy standards. Some after-hours or weekend availability may be required during system maintenance, and month end operations.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

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