Plastic Surgery Patient Coordinator - Bethesda

We are seeking an exceptional

• Patient Care Coordinator
• to join our team at Landford Plastic Surgery. The successful candidate will have a passion for providing a world-class experience and delivering outstanding customer service, while coordinating consultations and procedures, and ensuring a seamless experience for our patients. This role is ideal for someone with experience in high-end customer-facing positions who thrives in a dynamic and patient-focused environment that is centered around wellness and beauty from the first point of contact to post-procedure care.
• Key Responsibilities :

Patient Experience Excellence

• Serve as the first point of contact for new and returning patients, ensuring an exceptional, personalized experience aligned with the high standards of Landford Plastic Surgery
• Strive to exceed surgery sales targets while ensuring patient satisfaction through exceptional service
• Build brand awareness and convert new and drive conversions from consultations to completed surgical procedures

Patient Care

• Work closely with Dr. Wilmina Landford to prepare patients for consultations, follow-ups, and surgeries, providing comprehensive information and guidance at each step
• Provide cost estimates, collect deposits and payments and schedule procedures
• Coordinate pre- and post-op requirements and appointments to ensure optimal outcomes and a positive experience
• Develop and maintain long-term relationships with patients, offering ongoing support and follow-up throughout the patient journey, ensuring all their questions are addressed
• Provide superior customer service throughout every touchpoint

Administrative Duties

• Manage patient records, maintain appointment schedules, and handle phone and email inquiries with professionalism, ensuring timely and thorough responses
• Qualifications
• Preferably 2 years experience in a sales or customer / patient-facing role preferably within medical aesthetics
• Foundational knowledge of plastic surgery
• Proven ability to make up to 50+ outbound phone calls daily
• Strong interpersonal and communication skills with a talent for building rapport for an elite patient experience
• Passion for providing white-glove customer service and creating memorable patient experiences
• High attention to detail and ability to multi-task in a fast-paced environment
• Self-motivated with a drive for results consistent with a proven track record of exceeding sales goals
• Strong negotiating skills to persuade and influence others
• Participates and works well in a team-based environment
• A professional, polished appearance and demeanor with a proactive approach to problem-solving
• What We Offer :
• Competitive base salary with monthly performance-based incentives to increase overall compensation.
• Paid time off
• Paid holidays
• Comprehensive benefits package
• Professional growth and development opportunities