IT Helpdesk Support Technician

Overview

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

What you'll do :

• Provide day-to-day technical support for end users, both in-person and remotely.
• Manage and resolve support tickets using our AWS / Azure-based ticketing system .
• Handle hardware and software troubleshooting (PCs, laptops, printers, peripherals).
• Perform light desktop support tasks- like fixing a jammed printer, swapping a mouse, or checking cable connections.
• Maintain and track PC / laptop inventory , ensuring smooth deployment and lifecycle management.
• Support user accounts, permissions, and password resets in Microsoft 365 and Active Directory .
• Set up and configure new hardware and software for employees.
• Document solutions and assist with creating internal IT guides or FAQs.

What's in it for you :

Min

USD $55,000.00 / Yr.

Max

USD $65,000.00 / Yr.

Qualifications

Requirements :