Senior Product Quality Leader

Senior Product Quality Leader

Do you want to shape the world of tomorrow and work on innovative projects? Then you're a good fit for us! We are a global engineering group with 15,000 employees and 140 locations worldwide. With our services, we are driving the topics of energy efficiency, climate protection and decarbonization and developing tech industries into new dimensions.

In the United States, the world of SEGULA Technologies Experts revolves around industries such as automotive, software, energy and life sciences. As an independent player, we support OEMs and suppliers with personal engineering services. Take advantage of new opportunities and take on exciting tasks and attractive positions with direct customer assignment.

Job Description

We are seeking a Senior Product Quality Leader to support product quality performance by investigating, prioritizing, and driving resolution of field quality issues. This role secures the voice of the customer within problem-solving processes and works cross-functionally with engineering, production, purchasing, and field service teams to ensure robust quality outcomes. The position plays a key part in achieving quality goals and metrics related to fault frequency and warranty costs.

Key Responsibilities :

Serve as Chairperson for the Field Quality Meeting (FQM) for assigned markets.

Lead the Quality Action Group (QAG) as appointed.

Detect, analyze, and quantify customer quality issues proactively through enhanced analytics.

Prioritize and drive quality actions across engineering, purchasing, and manufacturing to meet quality targets.

Recommend and oversee containment actions and problem-solving tools for identified field issues.

Identify emerging issues requiring pre-investigation.

Coordinate and communicate quality initiatives and customer satisfaction updates across the organization.

Verify effectiveness of implemented quality solutions.

Request and present external campaign proposals at the External Campaign Committee.

Flag potential safety-related issues to Safety Investigators when identified in field reports or claims.

Lead actions and tasks within the Product Quality Leader (PQL) network to achieve application quality goals.

Challenge peers to ensure major issues are properly prioritized and addressed.

Qualifications

Bachelor's degree in Engineering or a related business field (Master's degree preferred).

5+ years of automotive industry experience, ideally in service or maintenance roles.

Strong communication skills (verbal and written).

Experience leading cross-functional teams or managing projects.

Background in dealership operations or direct dealer interface is a plus.

Strong judgment for prioritizing issues that provide value to both customer and brand.

Ability to build credibility, establish positive relationships, and influence stakeholders.

Familiarity with quality solving processes, predictive analytics, and data mining.

Customer-focused mindset (internal and external).

Fluent in English; global experience is a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.