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Technical Writer (Philadelphia)
Technical Writer (Philadelphia)Oscar • Philadelphia, PA, US
Technical Writer (Philadelphia)

Technical Writer (Philadelphia)

Oscar • Philadelphia, PA, US
18 hours ago
Job type
  • Full-time
  • Part-time
  • Permanent
Job description

Oscar is working with a leading data transformation organization that is looking for an experienced Technical Writer to join their team.

As the Technical Writer , you will be responsible for creating and maintaining all customer-facing technical guides, including : Quick-start guides, Feature walkthroughs, API or integration guides, Troubleshooting workflows, FAQs and How-to articles.

Key Responsibilities :

  • Draft clear, structured step-by-step instructions supported by screenshots, examples, and error-state explanations.
  • Publish and maintain a public knowledge base that reduces support tickets through self-service.
  • Translate engineering updates into digestible user documentation.
  • Ensure documentation stays synced with product evolution and UI changes.
  • Maintain consistent terminology, formatting, and structure across all help content.

Qualifications :

  • 25+ years experience creating technical documentation for SaaS products.
  • Ability to break down complex systems into simple, accurate explanations for both technical and non-technical users.
  • Experience writing : Standard operating procedures (SOPs), Troubleshooting scripts, API / integration notes, User journeys and feature workflows, and Release notes (structured and detail-oriented)
  • Prior work in a support engineering, product support, or technical support role.
  • Proficient in debugging customer issues and documenting outcomes.
  • Familiarity with SaaS concepts : permissions, roles, error codes, integrations, tenant vs. system-level features.
  • Comfortable with log interpretation, repro steps, and root-cause documentation.

    • Recap :

  • Location : Philadelphia, PA (Hybrid)
  • Type : Full time Permanent
  • Rate : $110k - $140k annual salary dependent on relevant experience

    • If you think you're a good fit for the role, we'd love to hear from you!

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    Technical Writer • Philadelphia, PA, US

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