Assistant Manager, Mail Operations

Assistant Manager, Mail Operations

The Assistant Manager of Mail Operations supports the Mail Operations Manager in overseeing the daily operations of University mail services, ensuring accurate, efficient, and secure handling of all incoming and outgoing mail and packages. This position helps manage staff, student workers, and temporary employees, coordinates workflows, and provides excellent customer service to students, faculty, staff, and visitors. The Assistant Manager plays a key role in training, supervising, billing, and motivating team members, ensuring compliance with postal regulations, and partnering with other departments to deliver seamless, high-quality services across Grounds.

Responsibilities :

• Assist the Mail Operations Manager in supervising daily operations of multiple mailrooms across Grounds
• Oversee and assist with mail and package receipt, sorting, logging, distribution, and delivery processes to ensure accuracy and timeliness
• Accurately log and track packages using mail software systems (e.g., SqBx or other tracking tools)
• Assist students, faculty, and staff with package pick-up, ensuring ID verification
• Pick up, sort, process, and deliver outgoing mail, including interdepartmental, USPS, and carrier shipments (UPS, FedEx, etc.)
• Maintain organization of mailroom shelving, bins, and storage areas
• Ensure compliance with university policies, USPS regulations, and carrier guidelines
• Support large-scale projects such as move-in / move-out pre-placement, high-volume deliveries, and seasonal peaks
• Coordinate with UVA Print and other university partners as needed to streamline operations and support shared projects
• Safely operate university vehicles to transport mail and packages between designated academic and health system locations

Team Leadership & Training :

Customer Service & Problem Resolution :

Data, Reporting & Billing :

Compliance & Equipment Management :

Minimum Requirements :

Preferred Qualifications :

This position will require a significant amount of standing while sorting mail, etc. Additionally, lifting mail, carrying mail, etc. is required, as well as keyboarding. The anticipated hiring range is $19.00 - $23.00, commensurate with education and experience. This is a non-exempt-level, benefited position. Learn more about UVA benefits.

Work Environment :

Application review will begin after September 20, 2025. Background checks will be conducted on all new hires prior to employment. This position will not consider candidates who require immigration sponsorship now or in the future.

How to Apply :

Please apply online, by searching for requisition number R0076312. Complete an application with the following documents :

Upload all materials into the resume submission field. You can submit multiple documents into this one field or combine them into one PDF. Applications without all required documents will not receive full consideration.

Internal applicants : Apply through your Workday profile by searching "Find Jobs." Reference checks will be completed by UVA's third-party partner, SkillSurvey, during the final phase of the interview. Five references will be requested, with at least three responses required.

Recruiter Contact :

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities.