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Overpayment Recovery Specialist Customer Service (RECRUITED)

Overpayment Recovery Specialist Customer Service (RECRUITED)

Express EmploymentAmarillo, TX, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Located in Amarillo, TX

Salary : 17.50 / hr.

Express Employment Professionals is currently hiring Customer Service Representatives for a growing company in Amarillo! This position is responsible for contacting providers and resolving potential overpaid claims for medical, dental and long-term care providers on behalf of insurance clients. This position is primarily an outbound calling role in a fast-paced working environment. This is an in-person position located in Amarillo, Tx.

Responsibilities

  • Politely and effectively communicates with medical, dental, and long-term care providers regarding identified insurance overpayments.
  • Persistent at problem solving and escalated appropriately.
  • Proactively making contact and responding both verbally and in writing with providers.
  • Responsible for maintaining and accurately updating in the operating system, to include : points of contact, adding or creating notes, recovery stages, etc.
  • Perform administrative duties to include : creating notes, researching overpayments, sending emails / faxes, etc.
  • Basic level of polices & procedures
  • Positively respond to coaching, mentoring and feedback.

Ability to work in a fast-paced and team environment.

Achieve daily, weekly, and monthly recovery goals and metrics.

Competencies

  • Ability to perform the essential job functions
  • Professionalism
  • Communication Proficiency - written and verbal communication
  • Customer / Client Focus
  • Problem Solving / Analysis
  • Able to multitask

    • Required Education and Experience

  • High School Diploma or equivalent.
  • Possess excellent computer skills
  • Possess excellent interpersonal skills, oral and written communication skills
  • Be able to work independently
  • Be detail oriented, accurate and precise in completing the tasks associated with the position
  • Intermediate Windows & MS Office Skills are mandatory.

    • Preferred Education and Experience

  • Experience in processing Long Term Care / Medical / Medicare / Medicaid / Dental or some type of insurance billing or auditing.
  • Call center experience
  • Customer service experience
  • Have expert knowledge of Microsoft Excel, Word & Outlook.

    • Schedule : Mon-Fri 8-5

    Pay : $17.50 / hr

    Apply online at expresspros.com or visit us at :

    6605 I-40 West, Amarillo, TX 79106

    #1982TX

    Express Office : Amarillo

    6605 I-40 West

    Amarillo, TX 79106

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    Recovery • Amarillo, TX, US