Customer Support Agent

A company is looking for a Customer Support Agent.

Key Responsibilities

Answer incoming emails, live chats, and phone calls

Resolve product or service issues by clarifying customer needs and providing solutions

Maintain updated knowledge of all company products and services to educate customers effectively

Required Qualifications

Previous experience in EDtech, SIS, or technical integrations (SFTP, API, etc)

Prior experience in customer support or customer success with ticketing systems (Zendesk preferred)

Proactive, self-motivated, and positive attitude

Ability to work a flexible schedule, including early mornings, evenings, and weekends

Quick learner with a desire to thrive in a dynamic startup environment